We are return clients because of the great rates and some of the best, if not the best customer service available. Especially our loan officer who we requested by name for the second time. Everyone we worked with was courteous, professional and competent. Highly recommended, especially if you are a Veteran!
The service was great for the first 50% or so. After moving to underwriting, I could never get ahold of anyone. I left voicemails, called several times a day, sent texts and emails. If I got a response, it was via email at 9pm. Closing ended up being delayed three different times and the rep was not communicating with me or my realtor. I had previously recommended a friend to Veterans United, but I have since called to redirect them and avoid the hassle.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Wesley, we value your patience and commitment to sticking with your loan specialist. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
I’ll ONLY do business with Joel. He’s been our loan officer for more than six years now and as long as he’s still with VU, I’ll keep using VU every time. I hope VU realizes the type of quality person Joel is. You don’t normally find resourceful, kind, and genuine people like Joel in the home buying business. I’d describe him as a brightly shinning star in the process.
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Veterans United is so amazing. Our loan was sold to another lender and I experienced the difference in a good mortgage company. When we refinanced with Veterans United, it was quick and painless just like when we made our orginal purchase. Buying a home can be very stressful, but Jeff and Veterans United made everything as stress free and seamless as possible. Thank you!
We loved working with Tessa from Blackacre Title Company. She explained everything and was very polite and easy to work with. As first time homebuyers, we were nervous about signing so many documents but Tessa made sure we understood everything we were signing.
Vet as a disabled Veteran I would tell everyone to call Dan Hopkins to get you loan done right the first time. Veteran United is a great company and will get you into the home of your dreams with little concern on your end. Yes call then today joe
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If Veterans United has more loan officers like mine, then I can see why they are one of the leading lenders. Very personal and easy experience.
I would not recommend Audrey Dixon.
