Process was so smooth, no stress at all
This was my first time purchasing a home and Veterans United made the process as easy as possible, from the team’s knowledge to the easy to use online tools, everything was exactly what I could’ve hoped for.
I had a lot of questions they were very courteous and quick about responding to my text message. In my line of work and access 2 service and phone at work out very well...
My team was very helpful and made my home buying experience a very good one. They were on top of every thing, kept me informed and was always there to communicate.
Excellent customer service and professionalism from everyone. I was hesitant to go with a company that wasn't here locally, however VU was immediate with their responses to any questions I had, much faster than those individuals locally here during the whole process. I am very impressed and will definitely recommend VU to other Veterans.
Aaron was very helpful thru the whole process making things easy for me on my end .
The process was laid out very well and using the website to do everything is great.
Everything was perfect, I did recommend Veterans United to my nephew who is looking for a house and using Veterans United for his mortgage.
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I was not aware my closing cost was not included in the loan. Apparently that information was in frequently asked questions instead. I would make that information available in the to do list so the customer is tracking the need for a cashier's check. Also the need of. Water test was overlooked and held up closing.
