We were not happy with Katlin. She was very difficult to reach and she only seemed to respond to emails. In addition, she did not seem to have a handle on the process. She continually asked for information that Andrew had provided.
For all you Veterans out there I'm a Disabled Gulf War Veteran and have used my Va loan several time to buy homes and used other big name lenders but until I used Veterans United and my Loan Specialist Dan Hopkins I never knew the process could be so easy and way less stress on my part because Dan in my case took care of so much and made sure we had everything needed early on and not the last minute. So I always felt like I was in the loop and not running to get things I could have done much earlier if someone would do their job.. Bottom line call and get you loan here it just make you life so much better and great service all around. Jon Rowland
Very good service and answered questions very quickly
Not sure if it's so many new hires, or the fact that the housing market has picked up and VU just doesn't have the resources, but in comparison to my first house it was night and day. That includes customer service, knowledge, and just professionalism overall.
Response from Veterans United
Ryan, we're sorry to hear we didn't exceed the high expectations we delivered for you previously. It is a busy time of year, but we still want to make sure you, and all our Veterans, get the one-on-one service you deserve. We appreciate your feedback and will do what is necessary to ensure future Veterans get the outstanding customer service we know we can provide.
Our experiences with Veterans United both on our original purchase and the re-finance were great. A pleasure to work with and very professional.
The San Antonio team is outstanding.
We will definitely go with Veterans United Home Loans again on our next house purchase!!!
I would recommend them to anyone that asks. I couldn't ask for better people to assist me in buying my house. They helped me get my credit to the required score and answered all my questions about everything that I had to do. If I decide to buy another house I will go through them again.
Thank you all for all the work and patients with us. we could have not been blessed with a better team. if your team was nearby I would buy tequila for all lol. well deserved, Thank you so much
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Another great experience with Gerrit and crew. We have worked with veterans united several times now and if the need arises will do so again.
This is my second time dealing with Dylan's team, and exactly as the first time, they came through with minimal disruptions to my family and I. Dylan was always available for questions and only asked me for items needed. Dylan and his team did an incredible job and made the process seamless. Definitely a team to work with.
Our loan team was great! Ben Choi always replied quickly to my numerous emails and questions. Very knowledgeable and professional. Veterans United States in contact with us and let us know exactly what needed to be done, for nearly 10 months while we prepared to buy. We closed on our home in 35 days! This has veen a very enjoyable experience considerong how much stress comes with the home buying process! We love our new home and thank VU for making our dreams come true! Thank you!
