Very professional and on the ball. Appreciated all their help.
I understand the times right now due to Covid, and I’m sure it’s placed a nice backlog on the loan coordinators, but I think there should be some more communication, especially with first time home buyers who are buying privately.
Response from Veterans United
Hi Jacob, thank you for taking the time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is always available to you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Sam Yoo #2020
As exceptional as the 1st time I worked with Kevin and his team. Fast, simple and knowledgeable, I look forward to continue working with them in the future. It is so nice to work with people that actually know what they are talking about!
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From the website to the people Veterans United provided an easy environment to achieve a challenging tasks. The websites easy interface and the kind a professional people who you work with are what make it so great.
VU is hands down the best experience I could have dreamed for. They were able to get me through this process without any stress! I’ve already recommended some of my fellow vets to use VU on their upcoming home purchase.
I want to also give a special thanks to Donna for her assistance with phone calls and emails to help me with everything. Such a sweet person and great asset to Veterans United.
Can’t beat with a stick. All involved pro all the way
My experience was not the smoothest nor the easiest and overall not satisfied with Veterans United.
Response from Veterans United
Yanessa, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
At first I was very scared to buy a house. With not having to put any money down was very postive. The experience was great. I plan on buying another house down the road and will use the same team again.
