See comments in 1 above.
Perhaps your underwriting is comparable to others, wherein I’d have experienced similar had I gone somewhere else. But that’s not the same experience I recently had in January. No the same amount of loan value either but still.But I’ve vowed I will never go through this kind of process again. Never.I may be wrong in this but if there is a next time, my chosen lender will detail the process in advance before I begin the process. I play Monopoly by the established rules and don’t like it when players seek to change or insert new rules amid game.
Response from Veterans United
Brett, we appreciate your honest feedback and we are glad that your experience with the Loan Officer and Realtor was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
I would like more transparency on how credit scores are calculated. There was a roughly 80 point decrease in what VU pulled versus what my consumer credit reports showed. I believe that is too big of a discrepancy.
Our loan team was awesome! We are satisfied with the process and outcome. Thank you.
Veterans United made it easy for us to purchase a home that we wanted with ease.
Veterran's United Home Loans were very transparent and allowed me to ask them questions throughout the process. They never kept us in the dark during the whole process, kept us updated, were patient, and efficient. We purchased our home with them, refinanced with them, refer them everytime, and hopefully we can use them again when we purchase our forever home.
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Awesome job very easy to work with. Also very knowledgeable
Bravo team! I'm recommending everyone I know to this team. It was a very smooth and easy process and I know it was this way because of my teams hard work and dedication to our family, I felt valued as a customer and as a veteran through the whole process.
P.S.
You're now all on my Christmas card list!
These guys are great!! Second house that I have purchased with Tim and his teams help.
