It took way to long to do my refinance. I wasn’t as informed as I had been in the past. I’ve had two previous loans and the process went great. This one took 4 months and I wasn’t told ahead of time what I needed to do. I was also made to submit documents multiple times. This was the most frustrating experience I’ve had with this company. They also had an issue with my title were it said my ex husbands’s name on the title which I resolved in the last refinance. That refinance was only done in order to get his name off. It also looks like I got charged to track down Ia title I already got fixed. I also got charged twice for the pest inspector. Also my credit was severely impacted by this. I anticipated a significant drop but not anticipate having a hard pull down 3 times. I’m showing these pulls on my credit. I am really not happy. The only reason I continued is because I have had a really good experience prior to this.
Response from Veterans United
Ladonna, we're sorry this refinance was not as smooth as your previous ones. We've come a log way in streamlining our processes over the years, and with your feedback we can continue to improve. Please contact our Client Advocate team to discuss any details of your experience you would like to share. We are always looking for ways we can improve our service and our processes. Thank you for you assistance in this matter.
I'm absolutely impressed with your company. I love the integration of technology into the process. There was never a time where I felt left out of the knowledge loop. I've never bought a house without a realtor before so I appreciate the advice that Kim provided. I genuinely felt like VU was not just my lender; I felt like you were my advocate.
Absolutely incredible experience. I never, at any point, of the entire home buying process felt stressed out. It was unbelievable how unexpectedly easy it was. All the documents being online step, by step. Matt Landis was always available and incredibly helpful through the process. I was never unaware of the process, the current status, the following steps, and how to do anything along the way. Sincerely, the experience through this process blew away my expectations. I’m profoundly grateful.
MICHAEL PITTS AND HIS TEAM WERE CONSUMMATE PROFESSIONALS WHO PATIENTLY WALKED US THROUGH EVERY STEP ALONG THE WAY THROUGH THE LOAN PROCESS! THEIR EXPERTISE AND EFFICIENCY TOOK ALL OF THE ANXIETY OUT OF THE ENTIRE TRANSACTION FROM BEGINNING TO END! MY HUSBAND AND I HIGHLY RECOMMEND VETERANS UNITED HOME LOANS!
I wouldn’t work with any other lender for home buying. Veterans United makes the process as easy as possible. Best people to work with. Thank you all from VU!!!
Fantastic! We closed on our home and will be moving in in 30 days! Janeane made this home loan painless. She always returned my phone calls and answered me even on the weekend...lol Thank you Janeanna:)
Best experience ever.
Veterans United made my homebuying experience an easy one. They worked as a team to make sure everything was good to go. Mason Farris worked on my loan and Helen Palmer was my real estate agent. Helen and her assistants Brian and Maria Deeds helped me in selecting my dream home at the best price. I will recommend Veterans United and my team to friends and anyone looking to refinance or purchase a new home. Outstanding experience overall !
I love every moment with these guys, they were helpful I highly recommend anyone buying a house to try them out.
I would recommend VHU to anyone who needs assistance with their loan needs, best customer service ever!
My experience with Veterans United and the Real Estate Agent which they recomended was a great experience and without their help and knowledge I wouldn't have gotten the wonderful home that I now have. I would recommend Veterans United to any veteran looking to buy a home.
Promise and Allison made my dream a reality. I’m grateful for the hard work they put into it. Even when it came down to the wire with the VA appraiser they were working hard to help us get to closing!
