Veterans United is a good choice, our team walked us through beginning to end they answered each question quickly and efficiently and we're very patient when our new construction project hit delays. We love our Condo and we feel lucky to have had Veterans United in our corner.
The team as a whole worked well together without me having to stress to much in regards to all the details. A great home buying experience overall. Would do it again if I chose to buy another home in the future.
Thank you, from my entire family.
If it was up to me I would never use this company again due to lack of customer service and lack of attention to detail handling a loan. I am surprised it happened at all
Cecil Harwell
Response from Veterans United
Cecil, thank you for taking the time to provide this feedback. We strive to provide outstanding customer service, and we're sorry we fell short of these expectations. Our Client Advocate team is available if you would like to provide any additional details about what led you to feel this way. We always want to know how we can continue to improve.
At the end of the day I would never recommend Veterans United Home Loans to any of my military friends or family. Horrible experience and they caused so much unnecessary stress on me and my wife. You would have thought they would have put in consideration that I’m currently deployed overseas and my wife is 7 months pregnant but I was wrong. Instead they lacked communication, wanted us to jump on tasks that were thrown at us last second and the attitude via email was horrendous and unprofessional. I was highly considering backing out towards the end because it was getting to be too much but I swallowed the pill so I could get my wife and soon to be little boy in a home.
Response from Veterans United
Tyler, we're very sorry to hear we could have provided you with a better customer service experience. It is our goal to deliver excellent customer service, and we apologize that you were not able to experience our very best. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
Kudos on the closing. Hope the loan servicing process is just as easy.
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Veterans United helped my wife and I accomplish one of our goals. It's a really good opportunity for military families. I recommend them to anyone looking to purchase a home.
