To a lot of veterans, VA home loans are an enigma. It was to me as well. I had heard about them, but I had also heard how difficult they were to obtain, and navigate the complex process. VU removed the complexity and distilled the process down into more digestible chunks. The process was easier than I ever expected, and had I had VU on my side earlier, I would have used a VA home loan earlier.
Just use them for all your home buying needs!!!
I cannot, in good faith, recommend VU. After the first major issue with our loan, I feel someone higher up should have gotten involved. Instead, everyone stopped communicating us, seemingly to avoid admitting fault, and as a result, numerous other mistakes were made, which resulted in a massive delay in our closing, a lot of stress and a lot of bad attitude received on our end.
Response from Veterans United
Bryan, thank you for taking the time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is available to discuss further details if you choose to do so. We want to provide the best customer service throughout the loan process, including post-closing. Thank you for your service and thank you for choosing Veterans United.
Veterans united loan took care of business and had me inform every step of my loan process with professionals who make sure i was comfortable and i had no doubt of making decisions.
If you decide to use VU as a lender, don't!
Response from Veterans United
Stanley, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Veterans United loan specialist was helpful in the challenging process of compiling the necessary documents and quickly providing pre-approval. Loan specialist was quite supportive when we had problems with the first agent assigned to us, and he quickly got us a good new agent who was very helpful with the property search, inspections and negotiations for concessions.Sellers were very accommodating on repairs and other requests, but they were slow vacating the house. Not ready for scheduled walk-through seven days before closing, and not finished with move-out or cleaning 40 minutes before closing. Agent very helpful through this stress, and house was in good shape after closing.We are pleased with our home and the terms of the transaction. Good price, low interest rate, good location, great house, and Veterans United very helpful with the whole process, including information about utility services and connections with Military United for affordable insurance.
Highly recommend. My experience has been amazing and my loan officer was helpful beyond expectation.
Veterans United made the home buying process easier than expected. I really appreciated the transparency and step by step process from beginning to end.
Veterans United is THE WAY TO GO! Looking forward to doing more business with the company in the future!
you will not be disappointed. They are a 5-star company.
And anyone else
We started with various VA mortgage lenders to find the best supportive, knowledge base, rate and easy of use. After gearing towards New Day Loans and spending weeks trying to get the agent to respond. Then we remembered a friend who recommended Veterans United. Called and switched immediately, it was day to night difference from beginning to end. We are so thankfully for Chad and the Veterans United team for all they have done for us.
Veterans United was there for me every step of the way. There friendly, helpful, quick to respond to any question. They made me feel like they where family, I will recomend them to all my vet friends. They helped my wife and I realize our dream of owning a home.
