Recommendations:Katie Rose needs to take ownership and accountability of her mistakes.As a sergeant/team leader in the military. When one of my soldiers openly admits to me that they made a mistake, I don't need to jump on their case because as soon as someone knows they made a mistake. Nobody in the room feels worse than that soldier at that moment and when that soldier feels that way, they will have resiliency to not make that mistake again.Myself as a customer. Give me the benefit of doubt that I wouldn't be frustrated or mad if someone openly admits they made a mistake. If Katie openly admitted she made a mistake, this review and my attitude towards VU would be more positive. The fact that she was pointing fingers and gave excuses. Which resulted that she lied. I will never work with VU again.
Response from Veterans United
Ronald, thank you for your open and honest feedback. Our commitment to providing excellent service means that your feedback is valuable. Our Client Advocate team will use your comments to further our ability to help every customer get to the closing table as quickly as possible. We wholeheartedly agree that accountability is a key trait to assist our clients and want to assure you that our goal is to provide amazing customer service. Thank you for your service to our country.
Two home loans with Steve Hopper. Would definitely use again.
Veterans United is very knowledgeable and flexible! The whole journey went very fast and positive! HIGHLY RECOMEND!!!
Veterans United kept my entire home purchase experience organized. Eli followed through and communicated with me from start to finish.
Less than two months my deal was done.
DO NOT USE. If you have a deployed spouse and are trying to move. Dont use them. They have NO clue what they are doing and will only cause more stress, confusion and distrust during what is already the most difficult times. DO NOT USE if you are using a POA. They have no CLUE what they need or dont. They will repeatedly tell you that your paperwork is good and at the last min tell you need something. I would not recommend Veterans United to my worst enemy even. I am making it my lifes mission to never let what happened to us happen to another military family.
If you are having issue with them enprovins@gmail.com. I would love to hear from you. I am working on a formal military ban on service members using this company.
Response from Veterans United
Johnny, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to learn more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
Thank You!!!
Veterans United asks for a lot of repedive paperwork.I felt being a current home owner some of the desired information should have been readily available through other sources ie my present mortgage company. Things were a little difficult due to covid-19. All things being equal I am completely satisfied.
Pleasant Experience
Very friendly and professional staff that made the process easy and very timely
Call constantly to keep your account updated and moving. They do not communicate well. Be prepared to provide lots of verification on your own, they do not put in much effort to help you, & you will be going back and forth with items for you to provide..
Response from Veterans United
David, thank you for allowing us to get information about your current loan experience. We wholeheartedly agree that a strong line of communication should be established and set throughout. We always try to set that establishment from start to finish. Although we cannot change what had happened we would like to learn more from you. This information is extremely useful to assist future veterans. We thank you for your service and thank you for choosing Veterans United.
Highly recommend Veterans United for all your home buying needs. It is a one stop shop!!!! From your Realtor to your Loan Team. They were on top of everything, and never missed a beat. Did I mention extremely thorough!? They walked me through every step, in details. Before purchasing a home I was not well educated on the procedure. By the end of my process, I was well versed in the matter and felt comfortable having understood all the details to finalize the process. As a first time buyer, I can honestly say I know no hassle or stress in the matter and that’s all thanks to Veterans United! Thank you Clint Hamilton and your team for all your help, and to Brianne Felton, my realtor. It has been a pleasure working with you guys! I am honored to be apart of the VA Family.
Our refinance was a huge surprise and I'm so thankful for Veterans United for reaching out and helping me through it. We had a lot of life changes recently and it made me very sceptical. Amber and the whole team's amazing customer service was such a breath of fresh air. They were so gracious and walked me through each step and change. Thank you all again!
