We actually enjoyed! the total experience working with Veterans United! The staff and their expertise made this an exceptional loan company to do business with, which is why we would highly recommend them to everyone and do business with them if the occasion arises in the future! Thank you, Veterans United, for making this a smooth transition!
Don't give up on the process. The employees at Veterans United can get you through most problems.
Streams United is top notch!!!!!
From one vet to another if you plan on buying a home I urge you to use veterans united they truly will go out their Way to make buying a home very very easy to do.
Ready to see for yourself?
Experience first-hand why 368,942 homeowners give us a perfect score!
Truly easy to use very simple process lower rates for Vetrans ,veterans United home loans here to help veterans.
The team did a great job getting everything done for me in the timeframe I needed it done in! Thanks Nichole and Danielle!
My closing day was a disaster which ended up being postponed till the next day due to insurance effective date being over a month old. There was a huge communication problem which resulted in having to reschedule the closing date. Everything should have been checked during the week prior to closing. All paper work and forms should be reviewed with enough time to correct a problem. But the morning of closing day.
Response from Veterans United
Daniel, we are sorry to hear your closing day did not go as you planned it to go and that you felt rushed at the closing table. We would like to hear more about your loan process if are willing to share more information. We learn and grow by hearing our customer's voices. Please do not hesitate to reach out to your client advocate team at Veterans United. Thank you again for your service and for choosing Veterans United.
The only problem I had with the whole process was the 5 time Veterans United did a hard pull on my credit. Brought the score down to an unacceptable number
I spent 20 years running customer service centers around the country. Veterans United & Steve Brockman are Tier 1 all the way. Steve was great with everything. His email, text, phone calls helped smooth the process and answer all my questions through the home loan process. Thank you Steve for all your help.
This was the easiest, smoothest home buying experience we have ever had, these guys rock
VU has a new fan--well done!
All around, I will and have been telling every vet that I run into about my positive experience buying my home.
It seems you have a good system. Except for Joel getting impatient and sarcastic with me, and Megan never ever talking to me, everything else was practically smooth sailing. Everyone in your team should understand that a first time buyer might be more challenging than others. We require a lot more explaining, guidance, even pampering. I do it in my job all the time with my customers, when they do not understand what they need. Customer service, as I understand and saw, is the core of your group. If someone's personal issues is going to interfere with giving your guests the best possible service, that person should not be working directly with people.
