Overall experience and delivery of loan was good, however, our first line of contact with the company was unresponsive to calls and emails. Once her boss was involved all problems were resolved immediately and our experience with Chris Thornton was amazing at the time of closing.
Response from Veterans United
Thank you for taking the time to let us know about your recent home purchase Casey. We apologize for the rocky start, and very much appreciate the opportunity you gave us to correct it. We're so glad to hear the rest of your experience was positive and that you now have a new home.
I expected this process to be extremely difficult after hearing other people’s horror stories when buying a home. Everything that was needed to be done in order to complete this process was explained to me, even though I asked so questions! They were very patient with me and helped me every step of the way. If you plan on buying a home, please use Veterans United!!
Daniel Perry and Rachel McCarthy provided exceptional service. My loan process was easy and efficient. I will recommend Veterans United to all my veterans friends.
Highly recommend anyone looking to purchase a home using the VA Loan. Wouldn’t use anyone else. If I had a choice to do it all over again I would definitely use Veterans United Home Loan.
Thanks for making the homebuying experience pleasant and easy.
No matter the situation, the team will help to the best of their ability. Home buying can be a long, stressful, and complicated process, but they made everything smooth and effective. Great all the way around. Definitely recommend.
Be sure to inquire about the VU fees that will be included in your loan amount as this wasn’t explained in initial conversations.
Both Whitney and Jake were almost always available; or, quick to return phone calls. Uploading the required information from our end was easy and the instructions were quite clear. Veterans United kept us updated the whole time as to what was going on, and while the whole process took slightly longer than anticipated, the speed bumps which we encountered were necessary ones and needed to be addressed. Thank you.
Veterans United gave me the best experience as a first time home buyer. I had the best loan specialist Leanna and even though she wasn't here in person, she was with me every step of the process. Thank you!
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As an computer IT person, I truly appreciate the option of uploading documents to VU portal. So much easier than faxing--old school.
Impressive performance Guys. I was given true guidance, a formatted list to follow with time lines established that made me part of the 'Team'. We achieved the desired outcome ahead of schedule. I was Coached, given objectives and was never surprised with issues. I was truly blessed to have this Team work with me. Semper Fi!
Our buying experience was beyond stressful due to the seller and sellers agent being absolutely awful about doing ANY of what was required of them. Our team went above and beyond to keep things progressing and get the sale closed after 2 additional months beyond the original closing date. We were promptly informed of everything we needed to do and provide and all our questions were answered quickly.
Veterans United was so great to work with. Their knowledge of veteran loans was over the top!! And all were ex veterans themselves!
I just want to thank you all for everything you’ve done.
They are very down to earth, and make the whole experience enjoyable. Everyone that I communicated with was professional and friendly. I would say that after dealing with other companies this was by far the best I have been through. Would recommend to anybody.
