Outstanding experience, very professional staff as well as great attention to detail.
Smooth easy transaction. Just as uncomplicated as my original financing. I couldn't be happier. Thanks so much for all your help and professionalism.
It’s was a very good experience. Mr Daniel Perry and his staff made everything as simple as they could and I appreciate them very much.
First time experience was flawless and perfect to work with!
Being able to follow the process through the checklist was helpful
Veterans United makes things very easy.
I removed three stars because of the appraisal. The VA appraisal was $29,000 under the listed price. We had to pay for an independent appraisal to be done to understand the true value of our home. The independent appraisal was $3,000 under the list price and agreed as reasonable by all experts we consulted. If we were not fortunate enough to have savings to cover the difference, then the error in the VA appraisal would have been the reason we missed out on our dream home. The $0 down payment option holds no weight if the appraisal is not reasonably accurate. If the appraisal accuracy is VUs responsibility I would NOT recommend VU. If it is something out of their control then I would still recommend VU.
Response from Veterans United
Matthew, we're very sorry to hear about your experience with the VA appraisal process. All lenders are required to use independent, third-party appraisers, appointed by the VA for a VA home loan. You are welcome to contact our Client Advocate team to discuss your options for filing a complaint with the VA in regards to your appraisal. We're grateful you were able to purchase your dream home regardless of this set back. We will remain available to assist should any other concerns arise.
Jessica was so patient and understanding through the entire process. In all honesty, she is solely responsible for keeping me motivated and making this happen. She is very good at what she does and very sensitive.
Very good access to information. I like the portal.
Overall great experience with Veterans United for my first time buying a home.
I have referred two co-workers to Zach
The process was very organized a few hiccups. But was simple and smooth.
Katie Rose and her team (Kim Lanier and Katie willis) were excellent to work with! They made the entire loan process smooth, and enjoyable! I have just referred another buyer to them, and plan on referring many more! An absolute excellent experience!! Thank you!!!!
Over the course of the underwriting I switched between agents a few times. There was a lot of confusion about when the closing was going to happen and a lot of miss information and understanding. I would recommend that agents don’t say when the closing is going to be until they’re 100% sure to make this process not as frustrating. Other then that the process was good and the agents were very helpful.
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Very helpful quick and fast process...
