I left all comments above, no need to share with the world. I hope the company improves based off the information submitted. Thanks, Disappointed Disabled Veteran
Response from Veterans United
Hey Benjamin,
I’m really sorry to hear that your experience didn’t live up to your expectations, especially given the great things you heard about us from Mr. Johnson and his family. I can understand how frustrating it must’ve been to feel like you didn’t get the level of service you deserved, especially when it came to choosing the right loan terms and dealing with communication issues during such an important time.
It sounds like not being able to get a new loan estimate when you needed it and feeling stuck with an interest rate that didn’t align with your goals really added to the stress. I’m also sorry to hear about the issues with closing, especially with your loan officer being unavailable and delays with funding. That’s a frustrating way to end what should be an exciting process.
We'd love to look further into this, especially to see if there was more we could’ve done regarding your closing costs and interest rate options. Our Client Advocate team is here to help, so if you're open to chatting more, please reach out to us at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, but don’t hesitate to reach out anytime.
Kyle and his team have serviced my last 4 home loan/refinances flawlessly!
I did my first VA loan with Kyle and his Team 3 years ago and this time it was no different. The customer service they provide is top notch.
We are seriously grateful to VU for helping us through this process. This team made a potentially stressful time so much smoother for first time home buyers. This team made it possible for us to move into a home that we love! Thank you VU for taking care of your Veterans!
Thank you so much for your hard work and your team! Everything process went really smooth!
The team at Veterans United were incredible. Their knowledge base was spot on, there wasn’t a single question that I may have had that this team didn’t have an answer for. Their response time was impeccable. As a first time homebuyer the entire process can be a little unnerving but this team of incredible people made that process smooth and helped me stay informed. This go around was a refinance to get a lower interest rate and I couldn’t be happier. I cannot thank this team enough for their dedication and their overall above and beyond attitude!
Love, love, love, Aaron! Definitely made sure as a Veteran I was given the best service!
Everything went smoothly and my questions were answered.
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I was very pleased with the veterans united home loans. Not only will I recommend you to family and friends, I will definitely be working with you all on the next property that I buy.
I appreciate and thank everyone on the team who has helped make this endeavor possible! You all are Rock Stars!!!
This is my second time dealing with Alexei, he helped me out with my first home as well, I don’t think there is anyone that does their job better than him. Always very informative, good communication, straightforward!!
