This was a seamless process. They were great to work with!
I would definitely tell anyone who is eligible for a VA loan to use Veterans United and they will never regret it. Even if you have less than perfect credit, they have a program called Lighthouse Program that will help you get prequalified quickly and easily!
Very low rates. Very easy to work with. Highly recommend!
Initial process was easy and communication was good.Uploading information was a breeze!Communication was good and they were good to respond to texts, emails and calls.Later on there were some delays with miscommunication; not being informed as soon as possible.There was some personal communication where personal information was forgotten and needed restated.They were providing inaccurate information, because they were not local, about the closing process and representation that I had to find out about in order to help with accurate closing.Appraisal process was a nightmare. Not sure if that was local, regional, VA, or whatever influence Veterans United had with it but it was B A D(!), causing delays and penalties.Pre-qualification occurred on 7/16 and closing happened on 9/17.My appraiser acted as a inspector. Without testing anything, and was able to conclude electrical code issues and corresponding corrections through visuals only! The appraisal process was an absolute joke and sham. She even rejected a report from a licensed inspector who indicated her interpretation of the code is inaccurate, because corrections needed to be made by a licensed contractor (not electrition); who, by the way, is not as credentialed as the inspector. Plus the fact the appraiser calling the wrong number to set up appointments after I called and gave them my number-personally! No once- for the initial inspection! But even for the reinspection!The appraisal was my biggest complaint, concern and issue. But, eventually I was able to close and get a good IR!
Response from Veterans United
Jeremy, thank you for the detailed review of your recent home purchase. We never like to hear about issues with the appraisal process. Appraisers are assigned by the VA directly, but our Client Advocate team is available to assist you with reporting this information. Please give us a call if we can be of further assistance. We appreciate the opportunity to serve you.
Trustworthy and reliable professional lenders. We had a great experience twice - doing the original loan and then our refi. There was never a problem that they didn’t solve well.
This is the best company to get your mortgage through and its all because of the customer service! During the process i was offered a lower rate by another company but i knew Veterans United was a much more helpful company! They will help you whatever time of day it is!
A straight forward experience, devoid of 'hassles' and 'turn-arounds'.
If you are a veteran looking for a company to service your home loan, in my humble opinion there is not a better lender than Veterans United. Simple as that.
Hands down the easiest home purchase experience. They put everything together and then walk you through each part. Fantastic service!!
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Would recommend to my shipmates in the Coast Guard, that's how much I like VU!
We had a great experience with Aaron and his right hand Kayla. Even went over, above and beyond when other people had less urgency to show customer service. Every email and call was returned with an urgency way above industry standards in my opinion. This is the 3rd home purchase in our lifetime and the next we will be coming back for that funding. No previous lenders have even come close to Veterans United. Thank you for making your customer feel like "a guest in your home " .
I rate Jeremy a grade A in his profession I highly recommend him
Very professional and willing to help no matter the issue
I was afraid of applying for a VA loan because you hear about all of the red tape you have to go through. Veterans United put my mind at ease, with their easy to upload online system. I love the online to do list, because you are able to upload your requested documents at your leisure. Thank you for making this big step less stressful.
