Amazing experience for a first time home buyer! I couldn't ask for a better team, from the beginning with Kevin, to the finish line with Lisa and Brandon. They made home buying smooth and simple process when everyone else told me it was going to be a nightmare and headache. I would recommend Veterans United to anyone and everyone that qualifies to work with them.
I have worked very hard these past two years to conquer my persona debt and be able to qualify for a home loan. I was skeptical at first because I am not completely debt free, however my credit score is decent and my payments are always on time, therefore Veterans United trust me with a home loan and I will be forever grateful!
While working with Veterans United you will experience exceptional customer service. The entire team you work with throughout the process will help you understand any part of the process you do not understand. The team will go above and beyond to make sure they are getting the best APR they can possibly get you. They will answer any questions you may have about buying, refinancing, or what all is involved with acquiring a home loan.
Amazing and helpful through the entire process. Literally not a signal complaint. Always answered my calls or got back to me in a quick and timely manner. Thank you to the entire team.
Veterabs United responded to my request for refinance information promptly and courteously. My Loan Officer was very knowledgeable and led me through the process making it easy to understand. There was never any pressure to commit and it was amazingly easy and simple to share and explain concerns. If I had it all to do over, I wouldn't change a single thing.
As a veteran when I was looking for a realtor to help me with my veterans loan everyone were eager to represent me as a client but no one couldn't answer questions from the beginning, always saying to me we will look into it and procrastinated with answers that at times were not accurate. With veterans united from day one until closing day every single question and concerns were answer at the spot and with real time numbers and information. My loan officer and their staff were always a great team to work with and always on my side 100%. I knew then that I was not just a client for them, they made me feel as part of the family/staff/team at all times. Their knowledge and customer service were beyond my expectations and after two years of house hunting (prior using veterans united) I was able to find the home and complete closing in a little less then 4 months. Thanks veterans united for helping me and my family dreams come true and for being side by side with us throughout the whole process making the loan process not stressful but relaxing and positive one.Raymond AlmodovarUS ARMY Veteran
Working with Veterans United to refinance my home was a great experience. They were very attentive and knowledgeable.
Karol and her assistant were amazing. Also the receptionist was so kind to me and my husband. The office is beautiful inside and so clean.
My wife and I are extremely pleased with our service from Veterans United. Our loan team was prompt to answering any questions that we had, detailed in their responses and broke everything down to make sure we understood the answers. The process was extremely fast for our refinance and really went smooth. Top notch customer service every time we were on the phone needing answers to questions and verifying information. I highly recommend Veterans United.
Chris was extremely responsive and on his game throughout the whole process. Greatly appreciated the personal touch. Thank you.
Although VU are not part of the VA I understood that and in the beginning the process started out nicely and the agents are not bad but BLUF, I think there document process as far as what they actually need for the underwriter needs improvements
Response from Veterans United
Hi Edward! We are consistently looking for opportunities make getting a home loan as easy as possible. Would you mind reaching out to our Client Advocate team to discuss the items you felt could be improved? We've been able to develop a very stream-lined process, but feedback from our valued customers is what helped us to get there. We appreciate every opportunity to find areas of improvement.
