I recently had the pleasure of working with Jason, Megan, and Katie from the loan team at Veterans United, and I couldn't be more satisfied with the experience. Their professionalism, responsiveness, and dedication made the entire process smooth and stress-free.One standout feature that truly enhanced my experience was the flexibility provided by the Veterans United iPhone app. This app streamlined the process significantly, allowing me to easily answer questions, upload documents, and even electronically sign important paperwork—all from the convenience of my phone. The user-friendly interface and real-time updates kept me well-informed and in control throughout the loan process.Having previously dealt with Freedom Mortgage, I can confidently say that working with Veterans United was a breath of fresh air. Unlike the constant barrage of emails from Freedom Mortgage, which often felt unnecessarily antagonistic regardless of the inquiry, the communication with Jason, Megan, and Katie was clear, supportive, and customer-focused. They were always ready to assist with any questions, making me feel valued and heard at every step.I wholeheartedly recommend Veterans United and their stellar team. Their efficient processes and exceptional customer service truly set them apart in the industry.
Portal is easy to use. Team members were great at communicating. Entire process was painless.
From the first initial call to the last call to inform us that the loan has funded, Veterans United made the home buying process as smooth as possible. It was an absolute pleasure working with the team. I would highly recommend VU to family and friends. Thank you
Thanks first for the heads up. Never thought a mortgage company would call and let a customer know they are eligible for a refi with a lower interest rate. Yall truly put the veteran first and for that, you have my loyalty here on out.
Good company
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Thank you V/U for making this happen!!!! We are very grateful and glad to have worked with this team.
Smooth and easy process. Stayed with VU because it’s always been a positive and professional experience.
My only addition is to advise buyers of the relevance of working utilities 3-5 business days prior to close as I ran issues with this. For a single guy it didnt affect me much but for a family it could.
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I love working with Veterans United. They take the time to understand what it is you’re working towards and give you the best advice possible. They always treat us like family and I will always go to them first for my home needs.
Veteran United has to be hands down the best way for veterans to get a home they were nothing but helpful and always did everything they could for me! 100/10 would recommend again and again!
