The whole staff at VUHL helped and coddled me through every step of the application process.I knew exactly what to do, no guess work. They made everything perfectly clear. Special thanks to Vinny Young, Sarah Dixon, Haley Denny and Terri Behrens. You all were wonderful. And an extra special thanks for your patience and understanding of the fact that i work an overnight shift and adjusted your schedules to accommodate me.....
My husband and I have purchased several homes is the years we have been married. He never used the VA until this purchase and this was by far the most pleasant and professional experience we have ever had from the first phone call until we actually signed for our new home. So glad we got the opportunity for such a wonderful home purchase
Thank you for making my first time buying a home such a breeze.
When we began looking into purchasing a new home, we were uncertain if we would qualify for a loan. We applied with Veterans United and within days were approved. We were assigned a loan officer, who worked with us every step of the way. We can't thank Luke and Veterans United enough for making a dream come true.
Nope no comment
Working with the staff at Veterans United was an awesome experience for us as a couple of senior citizens making such an important decision. Everyone involved was kind, friendly, knowledgeable, thorough, respectful, patient, helpful, non-judgmental, etc. We felt that we were treated as if we were part of their family, and at post closing, we were told that we are now part of the Veterans United Family. KUDOS to the entire TEAM. We LOVE you all and we thank God for them and this outstanding journey. THANK YOU...THANK YOU...THANK YOU!!!!!!!
Be very careful, people trying to make money!
our Mortgage rep was very polite, and understanding. the underwriters were HORRIBLE!! Never again. i have never felt more like a criminal, then i did dealing with the invasive process of the UNDERWRITERS, in my whole life. Morgan tried I Believe his best, he was very polite, very professional and did the best he could of what was in his control. not giving out a rating of 8-9 because there were items involved with this process that if it was explained more clearly and in depth the experience would of been a little better. The only reason i gave a 7 was because I liked how and what the Loan officer, Morgan< was trying to do for us. if i was just rating based on the Financial part dealing with those underwriters, i would of gave them a 2-3. Our real Estate Agent, Holly Knipp was top notch and would recommend her highly.
Response from Veterans United
Raymond, we appreciate your honest feedback and we are glad that your experience with the Loan Officer and Realtor was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
I will happily recommend to all my brothers to go thru Veterans United when it comes to their home buying process.
Good loan buying experience. Will be return customers in the future.
Overall I have mixed feeling on the company. I got the loan (refi) which I was happy about. The process, well that's a different story. The process took way too long. I was told that the reason it took so long was the company was slow to submit documents as I uploaded everything I needed almost within 24 if not hours. There was a lack of follow up and emails or messages took several days to return. I did like the ease of uploading documents and seeing the process as it progresses. Veterans United did not calculate my current mortgage payoff correctly, forcing me to pay off the difference ( almost $700) and having to pay a wire transfer fee. No one ever touched based with me once I signed the closing documents. Overall I do not know if I could recommend the company.
The very best decision of my life after my marriage of couse It was an easy process with all the great advice we got from Veterans United
I called Veterans United with no knowledge of how the process worked but they worked sooooo hard it felt like my family just breezed through it and now we have our dream home. We could not have done it so effortlessly without them!!
Joel and his team were very professional and kind. Their complete devotion to helping me purchase my first home was outstanding! Joel was there every step of the way and made my home purchase his personal goal. I honestly could not imagine having a better team than these guys. To Joel and Amelia, thank you for your hard work (even working on the weekends) and making me feel like your number one customer. We are very thankful and couldn't be happier!
This was my wife and I First home an I thought this process was gonna be a lot harder then it really was. The Veterans United team was a great help through this process an made it as simple as possible an made it such an amazing experience.
