You all should disclose the payment information in writing so the veteran will know what to expect and not within days before closing, and do not lie about credit inquiries I who is running the credit I was told that Veteran United would not pull my credit again and but it was still pulled twice after that and I was given an excuse that someone else pulled it doesn't matter who pulled it I was still lied to and I am going to file a complaint to the Secretary of Veterans Affairs office.
Response from Veterans United
Thank you for this feedback Jesse. We understand how the home buying process can get stressful, especially when costs are estimated throughout the loan process. Working with a lender that best suits your needs is so important and while we are thrilled that we were able to help close on your home, other lenders were just as eager to assist. Your comments have helped us consider ways to influence third parties and help them improve communication with one another. We hope that the mutual understanding and communication surrounding the 3rd party inquiries on your report provided further clarity and that you enjoy your home for many years to come. We are grateful for your business and we look forward to serving you in the future.
Shout out to Erin who was also in constant communication throughout the process. Heidi and Erin were a dynamic duo. Who needs Batman and Robin when you have these two??
The entire team at Veteran's United made the mortgage process seamless and easy. I've worked with other mortgage companies in the past and I will say this time was the best experience I have ever had.
Veterans United and their team gave us an exceptional customer experience!
The team that I had the honor to work with made this experience the best. I was well informed and kept up to date from the first step. Thanks you. You and your team was a pleasure to work with.
We would like to thank everyone with all of our heart and appreciate everything and everyone who helped us with our new home. Would like to send blessing for everyone. Thank y’all again
Everything was great until closing. I was at the lawyers office after many delay emails and uncertainties that we would close. Last minute I had to contact my boss to verify employment. Waiting for 2 hours at closing and then last minute told you were just now requesting the money?!?
Couldn't ask for a better expirence!
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We have never been so pleased with a process. It feels like we did not have to do anything even though we did, but the communication that everyone had with each other and us was very appreciated and amazing.
This whole process was amazing. We are so happy and happy to start getting our home ready for complete move-in. Thank you so much for this pleasant experience.
Thank you Veteran United. To emotional for words. Glad to be a part of the VU family.Respectfully,LTC((R) HOUGH
