Not happy with Veterans United not return calls, poor communication skills, not able to work with.Donald Webber.
WITH OUT, "ERIC WELLARD" I would not have sign the deal, him and him alone keep this process alive. If I ever have another house to buy or sell it will be with another lender, not with Veterans United. I will be happy to have Eric Wellard as my Broker.
Response from Veterans United
Jack, we're sorry if communication was lacking during your home purchase. Communication is the foundation of our relationships with Veterans. We appreciate you sharing this information, and will be sure to use your feedback to improve our service.
This was my first refinancing experience. Due to circumstances that were not under my control, to a degree, it was a lengthy process, but everyone was patient with me. I am happy it is done.
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VU and the entire loan team went above and beyond! We couldn't be more satisfied and cannot thank them enough!
My team was exceptional! I was afraid to even apply for a home loan because as a first time home buyer I didn’t have the courage to try and go through the process. From day one I was encouraged and motivated to try and it turns out I had the credit and the income to apply and was eventually approved. My team was amazing they answered every single one of my questions and always reached out to ensure I wa sofi g okay on the different steps of the process. I closed on NYE and I couldn’t be happier! Veterans United is the greatest and I’m so happy I went with them for my home loan. My team ROCKED!
The entire process is streamlined and easy to follow. The Loan Specialists are there every step of the way.
Very professional, personable people. The efficiency couldn't be topped!
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I was very satisfied with Bobby. Through the whole process Bobby was patient and answered all my questions and concerns. When we felt frustrated Bobby listened to us and kept us on track so our mortgage was processed successfully. One aspect that I personally appreciated was that the mortgage experience can be quite personal and the reason we chose Bobby was because he was personable but not two personable. I don't like sharing my personal information, but Bobby was professional at all times and handled my concerns in a way that didn't upset us and still got things done. We chose to go through Veterans United because of our interaction with Bobby.
I found communication to be difficult due to the distance. I would recommend others use a local service in the future.
Jessica is great and has led our process with great communication every step of the way; Veteran United’s online platform to track documents is a great system.
I appreciate the help and service in helping my family into our 1st home. Clear and concise information on the process and where we stand with closing is what I recommend providing. Overall I am pleased with the result and wish the Veterans United staff success on their future endeavors.
