Communication is very poor, the process is unnecessarily drawn out with no reason as to why. Closing was pushed back 3 times and we did not even speak to our lender until we called customer service and they transferred over.
Response from Veterans United
Vanesa, thank you for taking the time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service.
When through the lighthouse program which was fast keeping informed constantly and resolved the issues quickly. I can not say enough about our loan officer Ashley she was great informative , professional curious and very personable. Its great as a veteran to know Veterans United really cares about us. Thank you Ashley and God Bless you all. Enjoying our new home. Merry Christmas.
Very easy process for my refinance.
The online document tools worked flawlessly.
There Very Efficient, And STILL Easy to Work WITH.
They Have A Great System to Process
There DOCUMENTS
You can always get your questions Answered quickly. Mike gas alwYs been very helpful and kind
Another great experience courtesy of Veterans United.
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Very easy and painless process. Website was very user friendly.
Provided excellent service every question was answered and everything happened fast!
Easy and efficient processes.
Great folks thanks!
Veterans United is the way to go when buying or refinancing a home. I really do appreciate how they help me to refinance for better rates.
I think there are less expensive loan companies with less closing costs that accept previous and recent appraisals. Also the depth Of disclosure required to prove my job was legit had more to do with the underwriters ignorance of Telemedicine. Also you sent a copy of my financial disclosure to the closing agent to SIGN AGAIN THUS DESTROYING MY PRIVACY TO THE WHOLE GOD DAMN COMMUNITY I AM MOVING TO!!!!!! DO YOU KNOW WHAT ITS LIKE TO HAVE EVERYONE IN TOWN KNOW YOU ARE A PHYSICIAN, PSYCHIATRIST AND HOW MUCH YOU EARN IN A SMALL TOWN? YOU ARE STUPID!!!!!! SO MUCH FOR PEACEFUL ANONIMITY. I am now forced to keep all my financial dealings in another state because of this TOTALLY UNNECESSARY DUPLICATION OF DISCLOSURE!!!!!! THIS WAS SO WRONG IN SO MANY WAYS. THE GOD DAMN LAWYER HAD TO KEEP CALLING ME DOC IN FRONT OF EVERY DAMN PERSON COMING AND GOING IN THEIR PODUNCT COUNTRY OFFICE. I WILL HAVE TO PAY DOUBLE FOR ANY SERVICES NEEDED AT THE HOUSE. I SHOULD SUE YOU FOR THE LONG TERM CONSEQUENCES I WILL ENDURE BECAUSE IF YOUR STUPIDITY who ever you are that sent the financial disclosure with the closing material. If this us your policy it is just wrong. Thus should not have happened. I had already signed it for uour underwriting purposes. Totally just wrong. I would have insisted an out of town firm handle it if I had any idea you were going to disclose this. I am very frustrated. We hoped to have a quiet place where people treated us normally. It will not happen now.
.My wife was in tears afterwards.
Doing everything online and no face to face contact was challenging.
Great job, you guys came through, it was a few times I thought about giving up, but you guys got the job done,,,,,, Thank you so much!!!!
Leanna was amazing and deserves a raise/promotion!
