Veterans United is an extremely professional company to work with. They answer all of your questions and concerns in a professional manner and provide everything you need to make your homebuying experience relaxing. The entire process felt seamless and unrushed, I felt comfortable the entire time and knew that I was being taken care of.
Trish and staff did an amazing job!! They kept me informed of every step of the process.
Poor communication, failed timing despite months of advanced planning and knowledge, didn’t seem to care, we felt completely forgotten about and at the bottom of Veteran’s United priority list, we wasted money on a uhaul and movers due to not moving on the date we were given. WE had to call escrow and title companies for information VU failed to give us. Will never go through VU in the future.
Response from Veterans United
Thank you for sharing this information Kolton. It sounds like we definitely have some areas in which we could have done a better job. Our Client Advocate team would like to hear more about your home purchase experience if you would like to share. We want to provide high quality customer service for all our Veterans and will continue to make this a priority going forward.
Excellent experience. Easy to navigate the online portal. We were very pleased with the efficiency and professionalism of both Matthew and Jennifer. The entire process was smooth. I will definitely be recommending to others.
I do not recommend Mr. Ross Pierson for your loan specialist.
Response from Veterans United
Thank you for sharing your opinion Larry. We also appreciate you contacting our Client Advocate team with your concerns. We're using the information you provided to ensure better quality service going forward.
Excellent staff..they are extremely helpful and makes things easy. The staff will step and assist whenever there are any questions.
Everyone on Billy’s team was great to work with, down to the notary who came to our home. She was professional, making the process simple and easy. Thank you all.
My experience with Veterans United was great. Mike and his group answered any questions I had pretty quick and without hesitation.
Veterans United made buying a house a simple and pleasurable experience!! Jon Mccarty and his team were the nicest and most helpful team I have ever dealt with...everything was done over the phone and computer and I needed extensive assistance and they were all there to walk me through all of it...not once did they not respond within 5 minutes!!Thankyou soo much!!!! I love my new house and thankyou Veterans United for the thoughtful house warmming gifts!! Sincerely Diane and Mike Maloney
If I knew more Veterans needing new home loans, or in the prospect of a home I would recommend this Team to all of them!!
i am very disapointed in with V united. Numerous things that i was told did not happen or prices thaty were suppose to be end up changing and so forth . now that the house has been sold and ella owens and oles myrok collected thier money they dont return any message or calls nor emails. YUCK!!!!!!!!
Response from Veterans United
Felix, we appreciate your feedback and would like to know more about the specifics of your experience. We realize we may be past the point of fixing an issue you had, but it's important we do what we can to prevent a similar situation from happening to other Veterans. If you are interested in sharing more, please contact our Client Advocate team.
They are honest, upfront and very reliable. They have my trust and respect. I recommend them to anyone.
Mitch was a pleasure to deal with and always there to answer my questions when needed. A quick and relatively easy process
I expected it to be really scary, but it was the furthest thing from scary. We moved at my pace. I wasn't rushed and my loan team made sure I understood every step of the process.
Loved the Veterans United team and how they made the home-buying experience simple and enjoyable!
