This house buying process was such a breeze! Its not first home and couldn't have been any more stress free . Mason was amazing and I would reccomend her to anyone. I will defintley be using VA loans from here on out because if her!
I had an amazing experience with Veterans United purchasing my first home. I started this journey almost a year and a half ago through the Lighthouse Program working with VU to re-build my credit and take the steps needed to get pre-approved. Throughout the process, everyone was very friendly, helpful, and accommodating.
My loan officer Nate and agent Jill, were a very dynamic duo when it came to getting us into our home. They jumped through hoops for me and made that moment at the closing table even sweeter than I thought it would be. I will definitely use them again if i buy another local property
Thank you for all of your help in the past two months!
I would not recommend this company to my family, friends, or coworkers. My experience was not a pleasant one and I would utilize a different lender.
Response from Veterans United
Joseph, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun researching your comments, and we will be contacting you soon for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Veterans United is a company that puts veterans first. I will always see what VU has to offer first they make the home buying process (or refinancing) as smooth as possible.
definitely will recommend to others
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Ashley Brown was phenomenal. I could not be more satisfied with her expertise, experience, communication, and explanations throughout the process. This was my third home purchase but she taught me so much and I felt extraordinarily confident navigating the process with her. This was a challenging purchase in many regards but she kept me at ease through the entire process. I am convinced that no other lender would have assisted me as deftly or confidently as Ashley did. Thank you all so much—including Kala Booth and Renee Young who also did work for me as well. I will be returning to you guys in the future!
This is an exceptional company. I thought companies like this never existed anymore. Everyone there I came into contact with is so extremely helpful & friendly...they really do treat every single person like family. It's always easy to reach someone & they are so fast about everything! We were in underwriting so quick & closed early on our dream home! They also did special little touches that just dazzled me to no end! I can go on & on for days!
I have used Mitch and his team at Veterans United twice now. Both times they were extremely professional and they kept me in the know every step of the way. Their service has made me a customer for life. When I purchase my next home I will email Mitch to use Veterans United again.
