At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
very professional, fast, great communication, and just an easy process. simple and direct. would def. recommend to other veterans. top notch experience and made my dream a reality.
im a first time homeowner and i cant believe how easy and fast taylor and amanda made it for me and my family to have a home
Easiest process Iv ever gone through
The experience of buying my first house was absolutely amazing
I had big disappointments earlier this year with big companies doing the same thing. They didn't know their asses from holes in the ground and it wasted time and valuable resources. Tim was excellent I can't say enough praises for him and the rest of the crew. If you're tired of getting perked around and really need these services I highly recommend Veterans United.
10/10 would recommend
So far, the only complaints I have are the extra fees (which are an unfortunate consequence of dealing with any lending institution) and not being adequately informed of the procedures for filing a claim on the warranty I purchased with my home.My HVAC system went out within a few months of purchasing my house. Because I didn't know the correct process for filing a claim, I was refused the warranty coverage I paid for. It cost me an extra $11,000.
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I can't say enough about the way Veterans United Home Loans handled both my application and loan. I started negotiating for a particular property in mid-June and couldn't reach an agreement on price with the sellers until September 30. When that did happen, my team got hopping and guided me through the required VA loan paperwork in time to meet an accelerated closing date of October 23. The coordination and responsiveness required was daunting, but the team was up to the task. THANK YOU!
All were very helpful! 😄
Easy to use to do list and super supportive loan officer Danielle was incredible!!
