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Page 948 of Unfiltered Reviews from Our Homeowners:

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5 / 5
Would Recommend
5 / 5
Would Recommend

They are amazing to work with. They explain everything in common terms so that its easily understood.

5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

These guys know what they are doing even if a few bumps in road appear

4 / 5
Would Recommend

I guess the end results is what counts I think the was some miss comunication but it worked out

5 / 5
Would Recommend

I'm not sure if my experience was a not so normal one due to me purchasing a home in a different state other than were I resided. This created some more challenging issues with getting required signatures and documents returned in a timely manner. But overall we accomplished our mission well don Veterans United team.

5 / 5
Would Recommend

This was my first homebuying experience. Everyone during the whole process was great. They were all able to answer my questions in a timely manner, my calls and emails were responded to within the hour or if it was late in the day I heard from them first thing in the morning. My experience with Veterans United was great and I highly recommend them.

5 / 5
Would Recommend
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0.5 / 5

Vu is big on saying they offer superior customer service, in my humble oinion they do not in fact offer anything beyond the most meager flailings toward customer service. If Vu is deaing with Veterans routinely, i would expect they would be more proficient in not only the process of the loan itself, but the interaction points with PTSD and physically limited /Veterans. I was also expecting a cohesive "can do" teamwork based approach and that was not the case. The process was so stressful and anger producing, I vow to either never buy another house ever in all the days i have left onthis earth, or, find another super awesome real estate agent and let her direct me to proficient lenders if it were a Va home loan situation. In essence i paid VU a fee to use my benefits in return i recievd a less than acceptable performance from the people who were paid to be doers. Vu has yet to grasp the concept that answering their phones to communicate with their customers might and usually would reduce the need for constant emails over each daily period, I would also point out that VU ad my basic paperwork days before i made my offer on the property i eventually closed on. That being said I would hope that my case was an abberation to an otherwise stellar performing company.

4 / 5
Would Recommend
4.5 / 5
Would Recommend

VU was recommended to me as a good company to work with, and I will likewise recommend them to others. They went above and beyond to help me get my loan and close as soon as possible.

4.5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

Veterans United made buying a home an easy and smooth experience! It was wonderful to have guidance throughout the entire process.

5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

Excellent team even with a few road bumps it was an outstanding process. We would gladly use VU for any future mortgages.

5 / 5
Would Recommend
5 / 5
Would Recommend

Jan Johansen is the best! She and I were in constant contact. She made sure all and I mean all my questions and concerns were taken care of. She worked art all hours of the day to ensure the closing went as smooth as possible despite some unforeseen hiccups. Great person to know too.

5 / 5
Would Recommend
5 / 5
Would Recommend

Dave, Presley and team are AMAZING! So prompt and professional. They also make you feel that they care about you as an individual and not just closing a deal. SUPER group of folks that do an amazing job. Could not be more satisfied.

2 / 5

My family is in real estate in other states and my experience with veterans United was the most stressful homebuying experience I've ever had. We intend to buy more property Hawaii but will not be using veterans United.

5 / 5
Would Recommend
5 / 5
Would Recommend

Veterans United made my first home buying experience an easy one. Thank you Cody Smith!

4.5 / 5
Would Recommend

The overall experience with Veterans United Home Loans was a pleasant one. The contact points were very prompt and efficient. Would highly recommend to any veteran seeking to purchase a home.

5 / 5
Would Recommend

Veterans United Home Loans is a friendly, family-oriented organization with a caring, knowledgable and experienced staff whom understands the importance of keeping the potential home buyer well informed and positivly involved with the home buying process from start to finish. From the time you walk in the door, you are greated by a confident, up beat and helpful team ready to take on the challenge of getting you into the right home for you and your budget. Chris Solomon helps make the process as stress free as possible offering you efficient and detailed-oriented service and commitment from the time that you are pre-approved for a home loan until the date that you sign your closing contract. I would definatly recommend Veterans United Home Loans as well as utilize their services again.

5 / 5
Would Recommend

The Veterans United Home Loan process was excellent. It's the first time I have ever used the VA for a loan and the loan staff was extremely helpful EVERY step of the way. From inception to final approval. The entire process was a pleasure because of the open communication between Jerry and the surrounding members of his staff, throughout every step of the way. God Bless the United States of America and the Veteran's United Home Loan process.

5 / 5
Would Recommend

I worked very hard to become a homeowner, and I worked even harder finding our first home. Initially I was working with another Mortgage Company, I had one issue after another. We finally accepted that we were not able to buy our home. A few weeks later our Realtor recommended Heather Damer at VUHL. I expected the same long, drawn out, stressful process. We decided to try one last time to purchase our home. The process with Heather was very straight forward, she made it clear what she needed, what I needed to do, and what to expect. I received very personalized service from Heather and Beth from VUHL, anytime I called I was able to speak to them, and anytime I sent them a email, they replied within a hour- if that. I feel that the team at VUHL continuously worked on my loan and there wasn't any wasted time. We closed on our home Friday the 18th 2015. Heather was by my side the entire time. I cant express how thankful I am to her or the other VUHL ladies. I truly appreciate how amazing they are. I will never hesitate in recommending this company, or THE TEAM I worked with. Thank you for making our dreams come true!

See all 66,809 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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