Communication needs work. I am the type of person who likes to have actual communication with a person and not just email. Also when documents are needed specifics should be noted. Again that's something a verbal discussion can resolve not an email. The stress level was extremely high during the entire process due to no verbal communication. A person has to have the voice inflection to completely understand a discussion. Emails should never be your primary source of communication. A phone call to let someone know that they are going to get an email and certain things are needed goes a long way. Also letting someone know how things are going instead of keeping them guessing the entire 3 months would be great. Again very stressful situation.
Response from Veterans United
Thank you for providing detail of your experience. A member of our Client Advocate team has left a voicemail and sent an email to get additional feedback from you. We understand that the home buying process can be stressful and want to ensure you that your feedback is helpful to make sure other Veterans in the future do not run in to the same obstacles.
I can't imagine the experience being any more pleasant.
Carma and her team worked vey close and hard to help me on my home loan. I strongly recomend them!
I am so greatful that you guys are not just a company that looks at scores and recognizes situations. You view people like people and not a number or computer. I will be comming back to you guys for a second home. Mike Mange and his teammates was super. Mike sets the example for Veteransunited.
Very friendly and working with customers needs
I would definitely recommend Veterans Home Loans to friends and family.
I worked with Josh Lehto to get our credit up and Dawn Plank was our Loan Specialist. They were both amazing!!!
I had a great experience with Veterans United Home Loans. Adam Underwood and Jason Brown helped me with buying my first home. They answered any questions that I had and made it a painless and easy process. I was shocked that it was so easy. I would highly recommend this service to veterans anywhere.
Thank all that help me you're. were the greatest and if i ever need help again i will call you. Also for family or friends. THANK YOU. Walter
Zach and Kyle made the process so simple and helped me understand everything.
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Easy to work with and extremely helpful.
Bo and his team did an outstanding job. Their professionalism was consistent throughout my entire home buying experience. I am very luck I choose Veterans United and Bo Clapp and Lee Ann Jesiis as my loan officer and Coordinator.
Terry Roberts and Bridget McGuire were great! Such an awesome duo that helped me get my beautiful home!
Both Travis and Austin were amazing to work with and extremely helpful!
