Ryan and his team were outstanding. They made everything easy for me to get my first home. I thank them so much for working so hard on me getting this house.
I have referred two people and two realtors just because of the awesome service provided by Jessica Fitzgerald and Harley Bailey. It was a pleasure working with them and I would go through that process again in a heartbeat. Jessica also sent me a package of flyers and cards that I set up here at Fleet and Family support. Never was I not able to get ahold of her, even during her daughter’s birthday party! And there wasn’t a question those two could not answer ( and there were a lot of questions!) I could go on and on, but you get the point. Simply stellar customer service!
Very nice experience!
VERY PROFESIONAL
The initial stages went really well, and I did refer some friends, however, the appraiser that was used for my loan was AWFUL. He lied on numerous occasions on his dates to inspect as well as with the completion of his report. Other realtors in my same office were doing VA loans and the other appraisers were only taking 1-2 weeks. Ours took 6 and we had to delay our closing by one day because of it - and he didn't even show up, his wife did. It was on the day of closing, not the next day as he has said, and we were still charges the re-inspection fee of $125.00 over a .50 switch plate.
Response from Veterans United
Hi Derek, thank you for this feedback and we apologize for your experience. Your appraiser is assigned directly by the VA and a lender does not have any control over that timeline. If you would like to discuss your issues with this please reach out to your VA Regional Loan Center to discuss this appraiser's conduct. Let us know if there is anything else we can help with in the future.
Great processes!
Andera and Kristin were very professional and easy to work with. Whenever I had a questions it was answered almost immediately. I will recommend Veterans United, Andera, and Kristin to anybody I hear of looking to do a VA home loan.
I was thoroughly pleased with Veterans United Home Loans. They are professional, courteous, knowledgeable and efficient!
I found this relatively smooth process, I have never done this before and had no idea what to expect. At times I was overwhelmed but my loan specialist really walked me through and thoroughly answered any questions I had.
This was the first time we bought a home and did not have an approved loan until 72 hours before closing. It gives me, as a buyer, much more confidence that the sale will go through if the loan is secured early in the process. We asked several times if there was anything we could do to expedite the approval, but it became clear that this waiting was standard with VUHL.
Response from Veterans United
Hi Sean, we appreciate the feedback on your experience. We have left you a voicemail and sent an email to discuss in more detail. Most of the time the delays on loan approval are due to waiting on items needed from third parties like insurance or title work. The sooner all paperwork is received the quicker your application can be approved. If you feel like there were any other issues to this please do no hesitate to reach out.
They were very professional, And quick to reply to everything.
Zach Debord’s Team was awesome! From the beginning they helped me with everything I needed and answered any question I had with confidence. I highly recommend working with this team. The added touch with sending me a personalized gift was a perfect touch. My closing got pushed back 4 days and I just so happened to get their gift on the day I was suppose to close and it really brightened my day up! Thank you for everything!!! I am now a very very proud home owner!
Shelbie and Allison are very good at what they do
