Such a smooth process
Website is fairly easy and contains a lot of educational videos in terms of learning about VA home loans and the processes involved.The disclosures provided could be better; if the documents reflected more realistic numbers or are updated to reflect changes, it would be helpful. The importance of accurate paperwork can make or break trust; especially if documents require signatures. The disclosures we received would include 30-year loans when we only wanted 15-year. Once the appraisal was complete, we requested new loan numbers to reflect 100% LTV but may have only received that once, then the future paperwork still showed 97% LTV. The best way to receive accurate pay-offs in a refi/bill consolidation would involve the new lender requesting those numbers and updating disclosures; this did not happen. This part isn't a big deal, but customers should be advised to work with prior lenders as they may have remaining balances. I am up to date on these things but most aren't.In the end, with enough self-advocating, I achieved my goals
Professional courtesy at every turn. Veterans United representatives were always ready to answer questions and provide immediate support.
Mr. Magsamen and Yount were on point. It was an absolute wonderful home buying experience.
From the very first phone call every employee was customer focused
From start to finish Bill Musick and his entire team were incredible. I called after being denied and being shunned by USAA. I called Veterans United after seeing all of the helpful information in different blogs by Veterans United. Bill was incredibly informative and after rerunning my credit set me up with Schuyler from the light house program. Schuyler was able to identify the small issue and within 2 weeks we had solved it and gotten pre approved for a home loan. From there everything from contacting Bill and his team to uploading documents couldn’t have been easier. We closed on time with no hiccups. I cannot thank Bill, Schuyler and Alycia enough, because of their knowledge and hard work my wife, kids and myself are now settling in in the home of our dreams. From a business standpoint, professionals like Bill, Schyler and Alycia cannot be found every day. I want to thank them again and will continue to recommend them to every Veteran I know!
Made the home buying experience seamless and quick. Very professional service
Ready to see for yourself?
Experience first-hand why 340,783 homeowners give us a perfect score!
It was a long extended process & sometimes frustrating but I realize now each step had a reason for it. Great job.
Kelly and Jaclyn were extremely nice. I even received a response from Kelly on a weekend. They made this process seem unbelievably easy. When I questioned parts of an inspection Kelly made sure it was good for us. Also I needed us to close early due to going out of town and they made it happen for us. Also we never expected the beautiful gift they got us at closing. We haven't been able to hang anything yet but can't wait too. Please be sure they know how thankful and happy we are with the process of buying this home. ALSO for how they listened and helped us along the way.
Very comfortable and caring to each part of the loan
