After years of working on my credit and finally getting to where I could qualify for a home loan, I was ghosted by another company but that was a blessing in disguise because that led me to Veterans United!! Here, I was treated like I actually mattered. Everyone was so polite and curious throughout the entire process and every team member would put in long hours as sometimes they'd call, and apologize for it, late in the evenings. But that just showed me they were putting in the work to help my family and I get our dream home! I could not be happier with the service and dedication from each team member as they worked diligently for us!! I would recommend Veterans United to any new home buyer and to anyone who wants to be treated as a person!!
They are a awesome and we highly recommend!
Veterans United made the home buying process extremely easy. I am a first time homebuyer but after my experience, I feel like a pro. Thank you Veterans United for give me and my family the home of our dreams.
Veterans United is the way to go when purchasing a home. They are there for you and make sure that you are not taken advantage of.
Okay veterans don't hesitate your new homes waiting for you just called Veterans United that's what I did and now I have a home of my own with no problems at all they'll take care of everything for you. Excellent bunch of people work at Veterans United I guarantee it thank you all.joe& pegeen
Veterans if your looking for a home and military persistence Veterans United Home Loans is the way to go
This was my first home but after talking to multiple vets every one that I spoke to that used veterans United had absolutely no issues, the other's well, I'm glad I went with veterans United
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Veterans United was the right choice for me being a first time home buyer. I’m gonna continue to use them as my lender in the future.
The people were awesome! The “random” memos and signed letters are a turnoff. This is my third VA loan and the only time I’ve had to sign a memo about fencing touching the ground or prove I made a mortgage payment on a house I sold. By the end it felt more invasive than any other VA loan I’ve ever gotten...but they worked extra hard to help me with POAs when we had a sudden death in the family.
The process and communication has been a very pleasant experience. The stress alone of moving I never had to worry about anything from the lenders. Kris Carmichael’s team was on top of it from the start.
I would highly recommend Veterans United. They made us feel like they had our best interests in mind throughout the process.
Great team of individuals. Always on top of things. Always responded promptly to my questions and concerns. They work really hard to move the process along. The last 24 hours lots of thing had to be completed and they pulled it off. Great work team.
This is advice to any veteran use veterans United to purchase your home they’re there for you they stand by you they are there for you so I recommend veterans United to any veteran purchasing a VA home.
great staff, help out every step of the way. none better then everyone that help my family but our first home.
So easy and quick! I’m so glad I was referred from my dad who is a Vet to use them.. they made me feel so secure with buying my first home! Thank you Team
RUN AS FAST AS YOU CAN AWAY FROM VETERANS UNITED. VU is okay when things are going okay, but they are horrendous at problem solving when things don’t follow their flow chart. The closing agent I used stated my loan will be the final one she processes for VU because their communication and customer service was so terrible. Recommend you use USAA or go directly to the large banks (Chase, Wells Fargo, USBank, etc.)...chances are they will be buying your loan anyway (save yourself the APR mark-up from VU). Don’t say I didn’t warn you.
Response from Veterans United
We appreciate your feedback Gale and we're sorry you didn't feel you received the level of service we strive to give. We'd like to hear more about the details of your experience so we can work to prevent other Veterans from experiencing the same. While we recommend choosing the lender best for our Veterans, being the nation's largest dedicated VA lender gives us the experience needed to overcome obstacles that arise. We'd like to hear more about the details of your experience so we can work to prevent other Veterans from experiencing the same. Please reach out to our Client Advocate team to discuss.
I am a nervous person in general. Brandon was awesome and walked me through the entire process. if there is any negative, I would say that the team didnt answer my calls at 0400hrs. But a few hours later....answers. Thank you Brandon.
It was a wonderful experience, we had some road bumps along the way but Philicia and Crystal handled everything with grace starting by claiming me down then explaining exactly what was needing to be done and why. I loved my experience with them and if I buy another house I will most definitely be using them again.
