Nick and his team made the process so easy. They communicated well and are very knowledgeable when I needed information. I would chose this team over and over if I had the opportunity.
Professional and responsive team that knew what was needed each step of the way.
Great loan team. I have nothing negative to report.
Amazing experience,
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
Katy Bland and Donald Webber went above and beyond to help me! They were both my angels on earth! I so appreciate everything they did to help me!
It was extremely professional, they explained things to me but didn’t over explain because this wasn’t my first rodeo!!!
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Mahalo Nu Nui for all the guidance and support you have all provided. We were so blessed that Jen was part of the team.God Bless you Jen
10/10, amazing experience!
Already gave your name to Roger Pluff that is now going through you all.
Buying a home can be overwhelming, but working with Veterans United turned what could’ve been a stressful process into something genuinely manageable—and even enjoyable. Our loan officer, Mason Maddox, was attentive, knowledgeable, and incredibly easy to reach. He made sure we understood every step and always made time for our questions, no matter how small. Equally invaluable was Dena Singh, our loan coordinator, who truly went above and beyond. She had this amazing way of making everything feel less intimidating—guiding us through the paperwork, checking in often, and offering reassurance when we needed it most. Dena brought warmth and clarity during the moments we felt unsure, and we honestly couldn’t have done this without her. Robin, our homebuying concierge, was also a great resource—friendly, responsive, and ready with helpful tools along the way. With a team like this, we never felt alone in the process. Veterans United didn’t just help us get a loan—they helped us feel at home before we even moved in.
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The underwriting process was frustrating. Specifically duplicated efforts to answer the same questions or provide documents they could have asked for initially. They appeared either new at the position or unprepared for what they needed. These delays ultimately resulted in us needing to move deadlines. It was also sometimes difficult for our realtor to in get in contact with VA United.
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
My family and I started our journey with veterans united in 2017 when we bought our first home. The customer service was beyond amazing making the next home purchase a no brainer on who to trust.
I want to thank Brenda Kelly for the help she gave us. She was so responsive to all the questions I asked, and in many cases proactive in letting us know what was coming next. She was friendly and fast and took great care of us. Thank you so much Brenda! I also thought the portal was great. It was easy to upload documentation and let us know what we needed to do.
Between Brett and Shan the mortgage process was pretty much seamless. I've bought 6 homes over the years and this was the easiest mortgage process I've ever had.....
Pretty easy as far as home buying process can be compared to what I’ve heard from other lenders and other people thankful and grateful that it was done and easy
