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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

423,153

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
1

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4 out of 5 Stars
Would Recommend
headshot image of Haley Smith

Loan Officer: Haley Smith

NMLS# 1944751

5 out of 5 Stars
Would Recommend

I am beyond satisfied with the services provided by veterans United. They pretty much bend over backwards for you to get you what you need. They are very transparent as well. I had a few changes in plans they were able to adjust to my changes no questions asked.

headshot image of Aidan Anderson

Loan Officer: Aidan Anderson

NMLS# 2345277

4 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Shawn Stewart

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend

The team was outstanding. Everyone at veterans United was super helpful. I would give them 10 stars if I could.

headshot image of Alex Tuttle

Senior Loan Officer: Alex Tuttle

NMLS# 1847326

4 out of 5 Stars
Would Recommend
headshot image of Niall Coker

Loan Officer: Niall Coker

NMLS# 2123852

5 out of 5 Stars
Would Recommend

Second time working with this team and they did not disappoint. Quick responses to my question and handled any problems. Will recommend to any veteran.

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

4 out of 5 Stars
Would Recommend
headshot image of Katie Tinker

Loan Officer: Katie Tinker

NMLS# 2423202

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Austin Francis

Loan Officer: Austin Francis

NMLS# 1926637

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

0.5 out of 5 Stars

The VU portal was nothing but a pain to use. I couldn’t get a LIVE person to talk to always a voicemail and then it took 1-2 days to get acknowledged; and still couldn’t get my questions answered satisfactorily. I’m an 85 year old Korean veteran and they couldn’t get it through their heads that this was very difficult working through a PORTAL!!!

Response from Veterans United

Hi Raymond, we appreciate the chance to hear from you and we understand that the communication did not meet your expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. Our intent would never to be having you feel anything outside of supported, we apologize that did not happen. Your MyVU page should provide ease and not stress and we are sorry that was not the case. Should you wish to provide further detail on your experience, one of our client advocates is availble to listen and learn more how to show up for all of those we serve.

5 out of 5 Stars
Would Recommend

The experience was amazing. It really was. Everything seemed seamless and often times I was wondering if I had missed something. Only because they made the process so smooth for us. Always available, always informing, and the entire team that we worked with was nothing but pleasant. Would highly recommend for first time buyers as well as previous homeowners. Being my fourth buying experience, this was by far the best experience. My wife’s first home and I couldn’t have asked for an easier process for her. Loved every minute of it!

headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

Awesome outstanding and I never dreaded when the caller ID showed they were calling. What else can I say give them 5 minutes just to talk to you they are not just a scam outfit they literally want to help you anyway they can. Kollin, Jacob and they whole team where awesome.

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

3.5 out of 5 Stars
Would Recommend

The lending team was great. However, for VA loans it requires an inspection, and the inspector only mentioned a hole in the master bedroom door, which isn't a difficult fix. Whereas, after just spending a couple of days in my new home, I can notice many additional problems. That being said I think it was mostly the sellers agenda for the issues, but I was hoping the VA inspector and a 3rd party inspector would have caught the issues beforehand. Otherwise, the process in general was smooth and my lending team worked great with the realtors and the title company, a very seamless process throughout.

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend
headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

In the future I’d only use Veterans United for purchasing a home

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

The Veteran United Team I had to help me buy my house was an outstanding team who supported me in the ups and downs and worked with me every step of the way and even encouraged me when I felt like it wasn't going to get it. This team is incredible at what they do. They have been a huge blessing to me! I cannot thank them enough for all their hard work!

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

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5 out of 5 Stars
Would Recommend

Keep up the good work.

headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend
headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Sam Brown is an outstanding Loan Officer! The end. But seriously, my family and I are so grateful for the entire team, for making the whole process simple, quick and painless. The communication is top tier! Any questions and concerns we had were addressed promptly. We couldn't be happier to have the Veterans United team by our side through this quest called "Home Ownership". Thank you for everything!

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend
headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend
headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

4 out of 5 Stars
Would Recommend

Whoever was the closing person on this might need to step back a minute. Telling us we couldn’t sign on a Saturday because you aren’t open or there is wrong and makes me very angry. If they are worried about making sure someone is there to answer questions at least check to see if they are a new customer 1st. I want to rate them a 3 just because of that. I almost walked away even the last days of closing because of that person.

headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
Would Recommend

Smooth and outstanding home buying experience!

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

More Reviews

See all 423,153 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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