As first time home buyers, purchasing long distance, this should’ve been a stressful experience. But it was the exact opposite and we could not be more satisfied. We would give Matt an 11/10 rating if we could!
I would have like if someone checked in with me at least once a week just for updates or questions, rather me calling in to find out any updates.
I will not stop talking about how bad Kevin Reichert, not only was 2 phone calls over a 4 day period "a lot" for him to deal with in closing my loan, but he left my wife in tears over what should have been a simple question. Would not recommend until they get some better trained employees to deal with customers.
Response from Veterans United
Hi Michael, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members has spoken with you to determine ways that we might improve for future customers.
I have used Veterans United twice now and both times have been an amazing experience. I could not have asked for a better team of specialists
We recommend Veterans United Home Loan to any one looking to purchase a home through VA. We received great service with them with no hiccups along the way. We had a great experience and they help lessen the stress of buying a home.. Great job!!
Veterans United and our loan officers, Mike Patzius and Sara Price, were outstanding in every way.They made the whole experience so much easier by always being there to listen and answer any questions we had. Thanks, Veterans United, Mike and Sara. T. and W. Baker
I'M VERY PLEASED THE WAY THIS HOME PURCHASE WAS DONE. ABBY AND BILL WERE GREAT PEOPLE TO WORK WITH. I WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. THANK YOU AGAIN!!
I'm here as a witness that Veterans United is the truth. From absolute start to finish they were there. I never had to contact them for anything, because they were right on top of everything, and one other thing I liked about the process is that I was able to do all the uploads and updates on my phone!! It was as easy as 1,2,3. GREAT PEOPLE!!
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Thank you for helping us reach this important goal!
Veteran United, and there awesome team will make your experience so easy. They take the hard work out of Home Loans. My wife and I were extremely happy with everything. They truly make your experience smooth and easy.Mario and Stephani Brown
I have never done business with anyone but USAA my entire adult life and you guys far passed them. Excellent customer service and great product. I can't say enough good about VU. Thanks for everything.
I heard great things about Veteran United prior to reaching out to them and they didn't disappoint. They made every step of the home ownership process as painless as possible. They made us feel like we were their priority. I recommend them to anyone looking to purchase a home and I will use them again myself.
My home buying experience with Veterans United has been so easy and stress free. Everyone has been very helpful and knowledgeable. I had to be out of town with my Grandson to watch him play in the USA National School Football Bowl game in Canton,Ohio when the closing date was changed. Veterans United handled everything and got me set up to do a mail away closing. It was great and now when we get home we have a new house to move in to. Everyone was very easy to work with and knowledgeable. Now when we get home we have a new house to move in to. Thank you.
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Great help at finding our new home!
I had a very unusual situation and Molly and her team got things done for me. I will be forever grateful. I want to give a big shout out to Abbey she was on point with keeping the loan on track.
Simple, easy and stress free
