plan on a slow process if you want to refi without the computer, and making phone calls
Veterans United is amazing! Our loan officer was easy to communicate with and explained everything to where we fully understood the process and documents needed. When we were under contract and additional paperwork was needed, they guided us so underwriting would go smoothly and it did! We also went with their preferred insurance (Home and Auto) carrier. We actually saved with Auto too! This company deserves a better than 10 rating. Thank you Veteran's United for making our dream come true!
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Great, Super you will be satisfied with their Knowledge of the loan industry.
These people made a buying experience easy and seamless and are a pleasure to work with.
My loan team was very professional, but didn't seem knowledgeable or organized when it came to the loan process. I was asked for the same documentation several times and had to clarify information several times. They seemed to make the process more complicated than it already was.
Response from Veterans United
Hi Heather, we appreciate your open feedback and thank you for taking the time to respond to our survey. Our team is interested in learning more about this issue and would value an opportunity to discuss it further. You may contact one of our Client Advocates for additional support.
Everyone who helped out was great! Very friendly, knowledgeable and fast to respond. I could not have asked for a better experience.
The team of professionals that were assigned to assist me with purchasing my home were very professional, patient and very attentive. They got things done expeditiously. They were EXCELLENT!
Overall, I am incredibly pleased with the house purchase and the loan process. I heard horror stories from friends and family so I went into the process with some anxiety, but the team we had helped eliminate those nerves and made our dream of homeownership happen!
We were very pleased with the whole team from beginning to end!
