As a first time home buyer, I didn't know exactly what to expect from the process. I wasn't even sure where to start! I reached out to Veterans United, and I am very happy I did! From the start, my loan specialist Larry McGallagher was very helpful and informative. He explained the entire process from start to finish, offered assistance and guidance through each step, and constantly reached out to me to make sure everything was to my satisfaction. I never felt any pressure or stress, and I always felt comfortable knowing I could reach out to Larry and Lauren at any time and for any reason. Veterans United made my first time home buying experience very comfortable and extremely satisfying, and I love my new home! Thank you Larry, Lauren, and Veterans United!
I didn't think I would be a home owner. what started out as asking a few questions on where to start in the home buying process quickly turned into getting pre-approval to house hunting to making offers to closing. be upfront, honest,follow the steps and complete the to-do's in a timely manner and you can be living in your own home. something I thought would take me a couple years to get things together happened in 7 months.
My husband was treated horribly when he came home during and after his 3 tours of Viet Nam. As far as I know Ryan Madison was the first person to actually thank him for his service. His sincere respect, compassion, guidance, patience, and understanding helped us get through the process of buying and relocating to Kentucky.He and his staff went so far above and beyond anything we had experienced in trying to buy and finance property we both said several times to each other that the next problem would probably be the deal breaker and that never happened. They have our sincere gratitude for sticking with us through this process and we gladly recommend them to any Vet and family needing a mortgage.
For someone with VA in your name I would have thought you would have been a lot more personal and professional. When I do this process in the future I will be calling around to other lenders to see my best rates because yours was not. When I visited my lenders office I noticed very expensive cars in the parking lot that were owned by your loan officers. These officers are obviously spoiled by the market around here that they don’t feel the need to satisfy customer. I hope this survey will help others in the future.
Response from Veterans United
Thank you for this information, Bryan. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is available to speak with you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Veterans United made the purchase of my new home seamless. Everything was done quickly and efficiently. Definitely would recommend!
Great customers serviceWill not point you in the wrong direction No pressure no rush.Very vet friendly.
Our experience was for the most part smooth sailing and the staff made the entire loan process easy for first time home buyers to purchase a home.
Ready to see for yourself?
Experience first-hand why 372,295 homeowners give us a perfect score!
Our experience using Veterans United was nothing short of phenomenal! We would definitely recommend them to anyone and would absolutely use them again ourselves. Super smooth process with amazing customer service! We could not be any happier with Veterans United!
Absolutely the best Lender for your VA benefits for your home loan. Excellent all the way around!
