Veterans United is family. The team that i worked with got the job done. Knew exactly what they were doing and how to do it.
Veterans United is a great company and partner to have on your side.They worked hard for me and my family. More importantly they worked a long side us. They answered all of my questions and promptly answered the phone. I was able to reach out to them and felt assured we were working together. I won't tell you what company to choose, but for me and my wife we were blessed by Veterans United. We could not have found a better company. If you want a company of good people to work with, look no further.
Veterans United was knowledgeable and capable of dealing with all the paper work and requirements associated with buying through the VA. They were assessable and supportive through the whole process of home buying. I was in good hands.
Veterans United is a fantastic company to use if you’re looking to purchase a home. Being Active Duty military makes purchasing a home difficult due to time constraints and the general uncertainty of military life, but VU was flexible and willing to work around whatever struggles we encountered. If you’re looking to purchase a home, even as a first-time buyer like we were, Veterans United should be the first company you seek to help. We are 100% satisfied.
We got our home closed in time, but the experience was not as smooth as other lenders and I had to do a lot of my own homework concerning things like the VA funding fee and how much my downpayment could reduce that figure. Marlon was my loan officer, and he was not someone I can recommend. He made multiple basic errors from misspellings of my first name (not a hard one) and my realtor's license number which required a second hard pull of my credit and delayed closing. Title company saved the day. Marlon did not offer timely updates and rarely addressed my concerns properly. Got defensive when I gave constructive criticism about his performance. My wife also had a hard time dealing with him. The other loan officer I worked with, Mark, was great when he was around, but he left on vacation during closing week and it felt like things got dropped once he left the team. We got it done but it wasn't pretty. Web interface is also behind competitors and they're going to transfer servicing of the loan now that its closed. I'll go another direction next time.
Response from Veterans United
Hello Ronald, we appreciate your feedback. We understand the emphasis that must be placed on maintaining accurate details and providing excellent customer service. Our Client Advocate team will be researching your comments looking for ways to prevent similar experiences in the future. Thank you for taking the time to help us understand your experience better.
Happy
Very helpful through every step of the home-buying experience
It was quick and easy. Again the best experience of my life.
I want to thank Billy, Stephen and of course Josh for their guidance helping my wife and I in the loan process.
Very knowledgeable staff and reliable company, highly recommend
Alex made the application process very easy. We applied online and uploaded all the necessary documents. If we did have a question, Alex and her team were always easy to reach via telephone. I would absolutely recommend Veterans United to anyone and would definitely use them again.
Due to advances in technology, and their dedication to helping others, Veterans United makes it so much easier to buying a home. As the buyer all I had to do is provide the proper documentation, and the team did the rest of the work. I will forever be thankful and grateful for their assistance.
Ready to see for yourself?
Experience first-hand why 368,426 homeowners give us a perfect score!
Simply the best VA loan lender in the business. A pleasure from start to finish.
I have over time bought several homes, with multiple lenders, this has been the least difficult purchase of all. Veterans United has been a real awakening as to how good customer care can be. Ask questions, and get answers, who does that anymore? Veterans United did, and relieved us of all our concerns. I would recommend the Josh Solico team as a go to group.Thanks.
Great company! Great service for VA loans and explanation on using them. We would highly recommend this team to anyone. Our process was smooth and fast with updates and personal guidance along the way. We felt like a person, not just a number.
I am so amazed by Veterans United Home Loans. They walked me step by step through everything, was always there for me. Everyone was so patient, kind and considerate.
What an amazing journey purchasing my first house has been! Thank you to everyone involved for your help, support, and guidance. The team did an excellent job and the website was easy to use. I was able to submit everything online through the “to do” tab and zipping documents through the system by taking pictures of them, who knew? The process was very quick and smooth for me and I would recommend any Veteran looking to secure a VA loan to give this company a try, I did and about 2 months after I made the first call to see if I qualified here I sit in my new home. Thanks!
Veterans United is a conscientious organization that walked us through every step of the loan application.I would recommend them to all seeking a VA loan.
