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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,447

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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Showing all 439,447 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Brad Quint

Loan Officer: Brad Quint

NMLS# 1249194

4 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

Justin Griffith and the whole team were great to work with!

headshot image of Justin Griffith

Loan Officer: Justin Griffith

NMLS# 2506726

5 out of 5 Stars
Would Recommend
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend
Photo submission from Anthony S.

Veterans United did an amazing job! Our home buying experience was made easy with the team that was provided! I would recommend Veterans United to any veteran that's looking to purchase a home!

headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend

The ones that I work with, was great.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Dear Veterans United Team, There are no words big enough to describe Michelle Westbrook. She isn’t just a lender—she’s a fighter, a believer, and a life-changer. I’ve worked with her as a real estate agent, but when it came time to buy my own first home, I chose Michelle without hesitation. My file was tough, but she never gave up. She believed in me when I didn’t believe in myself, and today I’m sitting in a home I once thought was impossible. Michelle is relentless, passionate, and truly cares about every client. She doesn’t just do loans—she changes lives. Veterans United, please know how blessed you are to have her. Michelle, you’re phenomenal. Thank you for everything.

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
Would Recommend
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend
headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars
Would Recommend
Photo submission from Robert H.

Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

There are not enough positive words to say. Tony and his team were the best I have ever had the pleasure of working with. They kept me up to date if documents were needed, signatures were required or just checking in to see if there were any questions. I was able to contact him any time that was convenient and even weekends. His team continued to check in and I was assigned a concierge that recommended different services, assisted us with questions and even set up a move package to help get services and cable changed over.
Dealing with Tony and his team was stress free and made our application, underwriting and closing extremely simple. Tony's reputation is that of a superstar. Extremely professional and personal. His recommendations were spot on and his positive words kept us pressing forward. I cannot thank them enough for their seamless work and best teamwork I have had the pleasure of watching. You can't go wrong...

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

AMAZING! SUPER HELPFUL! VERY NICE !

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Everything went so good always the way thought I was happy all the way

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend

We can genuinely express our satisfaction with Veterans United; the entire experience has been not only pleasant but also remarkably seamless. From the very beginning, we had the privilege of working with Maureen McDermott, who truly stands out with her exceptional knowledge, warmth, and responsiveness. No matter the question, she was always quick to provide us with clear and thoughtful answers.Maureen’s collaborative partnership with Gabe was equally impressive. Their synergy is evident, as Gabe steps in to support whenever Maureen is out of the office, ensuring that we always felt attended to and cared for.As first-time homebuyers interested in understanding the VA loan process, we approached Veterans United seeking guidance. Right from our initial interactions, we felt a strong connection with Maureen, which reassured us during what could be a daunting journey. To our surprise, we found ourselves on the path to purchasing our first home in just two months—all while anticipating the arrival of our baby. It was an unexpected but exhilarating experience that we will cherish forever.

headshot image of Maureen McDermott

Loan Officer: Maureen McDermott

NMLS# 1213854

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

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5 out of 5 Stars
Would Recommend
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend
headshot image of Amanda Lister

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
Would Recommend
Photo submission from Harold K.

My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend

The process was very smooth and the support was much needed for a first home purchase. Thanks to the team for everything.

headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend
headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

More Reviews

See all 439,447 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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