Veterans United and John Ouk and his team are very exceptional. They work with you through the process keep you informed and explain everything in detail where you can understand it. I would highly recommend Veterans United this is the second time that I have used them.
Tim and the rest of the team were incredibly efficient and professional throughout my entire home buying process, they made sure I was taken care of every step of the way and I will be recommending any of my friends coming and going from this area to Tim.
Overall the experience was well. Joe did a phenomenal job, was always in contact with me, and reaching out to answer questions or concerns. As the process went through other portions of the loans, the community did drop from the original. As we got closer to the closing date things that I anticipated would have been done days prior were not done till a day before or the closing date. Being new to the VA loan process I am not sure if this is the normal process , but communication would be key reassuring the Veteran and bringing piece of mind.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Steve Schuh is a phenomenal Loan Officer who took his time to educate me on using the VA home loan. I am a first time home buyer, and Steve helped me tremendously throughout the entire process! If you are a Veteran like myself, please take advantage of your benefits and allow Veterans United to help you buy your dream home!
Awesome, straight forward experience. Every step of the process was a positive customer experience. So happy we chose Veterans United. Mike from Cincinnati
From my experience, I always knew Buying a House is not a easy Task but because of my Loan Officer Kennedy Kugle everything went fast and Smooth. He is always answer our question and Always availbe when we need Something like for example Power of Attorney when your Other half not present. I am very satisfied and Thanks Veteran United for making my Dream of Owning my own House...Mahalo
This team is great. I war with them they went to war with me and I will forever stand with veterans unit.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
The team, along with Jay made our home buying experience as stress free as possible. I'd recommend Jay to anyone looking to purchase a home. Thanks for everything!!!
All went without a hitch until we had a delay and stall with ordering an appraiser and then having one out in time. It made the closing 6 days late due to a holiday. The team was very supportive, helpful, in touch, especially Louie Nieman. But one team member seemed out of touch, off her game, didn't get back with us when we would need answers. We heard from her assistant and she tried hard...sometimes that isn't enough. Don't get this wrong. We are 99% thrilled, grateful, impressed. Veterans United is beyond AMAZING. Every detail is thought of, including pet treats sent to us; utility start up support; support in general, insurance, security. Veterans United is a one shop stop, fabulous!
Thank you
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MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Overall they did an amazing job. Everyone was very professional and answered all of our questions. They were all very kind and supportive. Great job Veterans United!
