It was a great experience. The process felt smooth and painless. Mr. Scott was fantastic and highly knowledgeable. He eased the fear of buying a home for the first time aIt was a great experience.
This is my second home with veteans united and it was an amazing experience both times.. they made it super easy to get thru a complicated process. Their app is super easy to use and very organized. I would 10/10 reccomend them to any military member. Its hard finding people and companies that understand the lingo and ask the right questions/request the correct document. But Veterans united is that company
Alan did a great job leading the entire process. I appreciate the communication, insight, and casual yet professional manner that he handled everything. Taking on home buying is stressful so having someone that can make conversations feel down to earth is truly valuable. Kate was great with making sure everything was getting submitted and informed me quickly when things were needed so we could stay on our timeline.
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
On time - friendly - honest and straightforward- we’ll done
A very professional staff very responsive if there are issues, they are a great team and well lead
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This is my second time going through Veteran's United, and even when I didn't know where and when I wanted to buy, the team was patient communicative throughout that entire determination. Once things started rolling, everything was so clear and easy!
Mike was phenomenal. Though issues arised throughout our time working together. We conquered every issue that came up. Mike made my issues painless and easy thank you all
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
The team who worked with me are outstanding! The entire process was extremely beneficial, informative and not stressful. Our team handled all questions quickly and made it easy to understand. We greatly appreciate all and will highly recommend Veterans United to anyone seeking excellence in purchasing a home.
Martin is phenomenal at what he does. We had a short time frame and this gentleman far exceeded expectations and got us closed even earlier than we needed! He literally made himself available at all hours of the day and was always quick in responding. I can't thank him enough.
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Casey was absolutely amazing! He walked us through the process and did not rush us to buy anything! For a 2 year process he made it seem like it was just a few months of looking! Then when the time came to sign on our home he helped us find what we needed and was timely in communicating any need! Would buy a house from Casey again in the future!
Couldn’t be more proud and happy of how veterans united treated me and my family.
Why is this document sent some 9 months after close. Also, the potential buyer waited three months after formal approval by VU for loan assumption. The escrow terminated because of the horrific customer service or processing. I would never ever recommend your firm again. R. Hampton, LTC, US Army
Response from Veterans United
Thanks for sharing your feedback, Mr. Hampton. I'm sorry to hear about your experience. I understand how frustrating it would be to receive a document months after closing and to experience significant delays during the loan assumption process, especially after approval had already been provided. I can also appreciate how disappointing it must have been for the escrow to fall through.
This is not the level of communication or service I want anyone to experience. I would appreciate the opportunity to learn more about what happened and review your concerns.
If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you reach out outside of those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. I hope you'll give me the opportunity to look into your experience.
Sincerely,
Claire S., Client Relations Manager
Thanks to the Veterans United Team for making it possible for me to purchase my own home.
Easy and quick
Very thorough explanation for a first time buyer. Made the process smooth and had a good attitude
Cris did a great job of working with us through the entire process
