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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,647 reviews
521 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,647 unfiltered reviews

Starting on Page 107 of 15,855. Return to Page 1

5 out of 5 Stars

Nichole and Levi were extremely courteous and professional highly recommended working with them for home loan needs

headshot image of Nichole Barber

Loan Officer Team Lead: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
headshot image of Bill Stoldt

Loan Officer: Bill Stoldt

NMLS# 1960610

2.5 out of 5 Stars

I would say the loan officers i initially worked with was a very nice person and helped in many ways; however, after that the loan team was all over the place. The closure report was confusing with all the fees, and not to mention the last minute before signing the closing documents, "oh, we forgot, you need to pay for flood insurance before closing"..even though I'm on a 3rd floor condo??? I felt like i was playing "find the peanut under the shell" game because each day was a new find or adventure..I felt like i was being scammed.

Response from Veterans United

Hi Steve,
I’m glad your initial loan officer was helpful, but I’m sorry that confidence didn’t carry through the rest of your experience. Unexpected costs and learning about the flood insurance requirement right before signing would understandably add to the frustration, especially when you already felt like new information was coming up throughout the process.

It’s concerning to hear that the experience ultimately left you questioning whether you could trust the process. I’d like the opportunity to take a closer look at what happened and how the costs and requirements were communicated. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.

The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Roderick Vales

Loan Officer: Roderick Vales

NMLS# 2758010

5 out of 5 Stars
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Photo submission from John M.

This them has been supportive and has helped me succeed in purchasing a new home. I would recommend this organization to any vet ready to purchase a home!
Thank You Veterns United Team!!!

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars

They made my first time home buying experience pain free. They helped with any questions I had along the way and explained things I did not know. 10/10 you recommend them to anyone.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

4 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

4.5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer Team Lead: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

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4.5 out of 5 Stars
headshot image of Haley Denney

Loan Officer Team Lead: Haley Denney

NMLS# 1501441

5 out of 5 Stars
headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars

Thank you Zach and team! I truly appreciate everything have done for my family and I. When we do more house shopping in the future we will definitely reach out again for our next move.

headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

4.5 out of 5 Stars
headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

5 out of 5 Stars
Photo submission from Jeremy A.

Thank you to Veterans United for all of the assistance! Casey, Drew, Zachary and Susan were top notch!

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

3.5 out of 5 Stars

Olivia and Ashley were wonderful, and easy to work with!

headshot image of Ashley Khederian

Loan Officer Team Lead: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
headshot image of Ashley Tasco

Loan Officer : Ashley Tasco

NMLS# 2533214

5 out of 5 Stars
headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
headshot image of Sara Myers

Loan Officer: Sara Myers

NMLS# 2740631

5 out of 5 Stars
headshot image of Jayden Neyland

Loan Officer: Jayden Neyland

NMLS# 2486863

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4 out of 5 Stars
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

4 out of 5 Stars
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars

Lucas Hassemer and his team went above and beyond for us from start to finish. Their hard work and dedication got our loan through well ahead of schedule, and we were able to close several days early, which made a real difference for us. Lucas was personally checking in and working on our file even while he was on vacation, which tells you everything about his commitment to his clients. We never felt like just another file number; his team was responsive, proactive, and clearly cared about getting it right, not just getting it done fast. We couldn't be happier with our experience and would recommend Lucas and his team to anyone without hesitation.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars

Your team did great Alex. I was able to contact them all the way up to the end. It did drop off a little, in my opinion, but that may be skewed with how responsive they were during the initial process.

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Photo submission from Ernest C.

I’m a Marine vet, I’m 30 years old and a single full time father to a beautiful 6 year old girl. Aimee and the rest of the team at veterans United did a wonderful job with taking care of me. I started the process on my 30th birthday and 45 days later I closed on my home. The team was wonderful and did everything with no hiccups. They were happy and so excited for me making me feel part of a wonderful family. Thank you all so much to Aimee and the rest of the team at VU!!

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars

Made this purchase smooth as can be. Very organized.

headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

4 out of 5 Stars
headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars
headshot image of Wade Howser

Loan Officer: Wade Howser

NMLS# 1962584

5 out of 5 Stars
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

Awesome 👌 thank you 👍 for helping me get my dream home.

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

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