Outstanding, everyone taking care of you and always available for question and always looking out for your best interests.
Great job all around.
We were super impressed with Matthew Rehl and his entire team. The entire process from start to finish was awesome and very little stress. These guys worked together like a well oiled machine. Quick responses to questions and problem solving. I really can’t say enough about the highest quality of customer service and kindness that we received. Outstanding job fellas! Thank you for making our homeowners experience the greatest!!
Our loan officer Aimee is amazing!! She went above and beyond to make this buying experience come smoothly to the finish line without ever having to change our closing date to a later time. She handled so much of the stress of the process with grace and confidence to make us feel more at ease as we navigated the typical hurdles of home buying. I can't even think of enough kind things to say. We are beyond grateful for everything she did to make this purchase a reality!!!
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Landon and his team were great to work with and made this a success for us. I appreciate the support from the staff.
You are walked through every step of the way with ease. Thank you
Thanks everyone for all the hard work. It was great working with this group . They always made sure that we understood everything.
I like that getting things done was a team effort and Veterans United will do their hardest to make things easy.
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On point kept all parties involved on task.
I was very grateful that I got these loan officers. Via willing to bed backwards to help you get your house. I was very grateful that I was able to have their help and getting my dream house. I look forward when I get my second house to use them again.
You guys have been outstanding to deal with. We really appreciate the services we received through Veterans United!
The whole staff was amazing. I couldn't have asked for a better experience!
Not much communication, speaking with disrespectful tones. Without Realtor Miss Stephanie we as buyers would've been lost without her during this process. The process wasn't very timely when it involved loan personal, lack of communication.
Response from Veterans United
Hi Collins,
I’m sorry communication throughout your homebuying process left you feeling unsupported and that some of your interactions came across as disrespectful. You deserved clear, timely answers along the way, and I’m glad Stephanie was there to help you navigate the process.
I’d appreciate the opportunity to hear more about your experience. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
