The team at Veterans United were absolutely impeccable. Nate and Mark along with the entire team were very diligent in ensuring I received quality service from the start of my loan processing clear through close and afterwards. I would highly recommend them and the VU organization o any veteran seeking to purchase a home. Superior customer service indeed!
Our team of Katie Hayes and Cameron Clarke were phenomenal. We completed our mortgage online. The Veterans site was exceptionally easy. I called several times and their response was immediate. Questions were answered quickly and uploading files that they requested was never a problem.
It was easy and as stress free as this experience could be.
When I initially started the process I was very satisfied but as the process was going. I decided to change homes, this process took a while. The updates were hard to come by, seemed generic and inaccurate. This is because my loan officer missed my closing date due to the wrong power of aftorney in my file. Now this was not the only issues because no one was on the same page at this office. I was asked to pay off some debt. Once I did this they asked told me I needed to pay off an entirely different debt that was never spoken about. When I asked about this, they just said sorry we were just trying to see what we could do.
Response from Veterans United
Thank you for your review Joshua. We understand the frustration when a new loan file is started and paperwork changes the process. We will research this information and your file to make sure another Veteran does not have a similar experience. Our Client Advocate team remains available to you if you would like to discuss this further.
Underwriting and title company had issues with paperwork our loan specialist was wonderful to work with
My experience with the VU crew (Jeff and Nathan) are their professionalism, attention to detail, and the outstanding service they provided me when processing my new loan.
Entire team was incredibly helpful and a pleasure to work with through the entire process.
The Veterans United Home Loan was a easy to understand and helped me ensue a timely closing.
Easy to work with and very helpful explaining all of the processes.
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Seems like there are way too many people involved. A lot of room for error.
Veterans United Home Loans made my dream of owning a home again come true after two other mortgage companies failed me and for this I am eternally grateful!
