Loan specialist was great, but as it got closer it seemed the underwriters were just being so nit picky. Had to do a few conference calls due to the time frame they ran our credit report. It’s just frustrating for customers who have good credit and the same questions were asked over and over. Plus they did not understand why my husband could take off I work for a few months at a time through out the year.
they were great the whole time, and went the extra mile to help us
This is my secong time using VUHL. As always the service was outstanding. I will continue to recommend their service to friends and family as long as i am a home owner!
Shannon Matlack & Maggie Elliott were so wonderful to work with. They explained my questions. Great people!
Great people to work with.
Very fast and efficient. Loved doing business with you.
We were treated with nothing but respect. They helped us deal with credit issues and never once, did I feel like they were looking down on us because of past issues. It was a pleasure working with every single person along the way.
Brendan and his team were very efficient professionals. I remained confident about the process throughout the entire deal.
While we did have some hiccups, ultimately we were able to purchase our first home. Communication from the underwriter seemed to be lacking. Taylor could also use some training in the professionalism department.
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Questions were answered quickly and in a manner that I could understand. Everything I needed to submit was conducted in a timely fashion due to clarity with instructions. I did not feel one ounce of stress during this process
The whole process was fast and precise. Everyone at VU was kind and helpful and always helped with absolutely anything I needed, even if it was me calling 10 times a day to see how the process was going.
Chris Thornton and Lacey Hartman were both excellent in assisting us through the entire loan process.
