It's hard for me to not come to tears when writing how I feel about my experience with Veterans United and their partners. About 15 feet away my daughter is sleeping soundly in her new room. The joy on her face since I was handed the keys to our new home has given me a relief I have not had in years. It's been a hard road from when I left the Army with severe PTSD and physical injuries. I never could have imagined this experience turning out as great as it has. Veterans United didn't just help me put a roof over our head. They made me feel proud of my service, empathized with my mistakes and recognized how much hard work I have put in to provide a better life for my daughter. If you have doubts, like I did in the beginning, make a phone call. They will let you know exactly where you stand and exactly what you will have to do to achieve home ownership. They never once made me feel less than because of my mistakes. They only provided solutions on how to resolve them. I will wrap this up in saying, if you choose Veterans United you will not be disappointed. If you want to be treated with the respect you earned serving in the military, you will find it at Veterans United. Highly recommended, especially for those of you like me, who have been working hard to reverse damage from past mistakes.
I am pretty upset with my overall experience with this company. When my realtor enlisted VU, I began working with Charlie. He was great and very responsive. Half way through my home buying process, he handed me off to Kat who, at first, was good. However, as things progressed, I would try to reach out to her with questions and inquiries and receive absolutely no response. It came to the point that I had no idea of what my closing costs were at the time of my closing date. The title company didn’t even receive their paperwork until several hours prior of their close of business. This is completely unsatisfactory and makes me question whether I should recommend this company to others.
Response from Veterans United
Thank you for this feedback, Patrick. A member of our Client Advocate team is available to gather additional details. We understand how the home buying process can become stressful, especially when costs are estimated throughout the loan process. Communication is important throughout this process and we are sorry there were instances where we failed to respond promptly. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
I recommend Veterans United to anyone - veteran or non veteran - looking to purchase a new home. Their streamlined process of setting up an online account allows you to see every step without missing out on any process they require you to do. Their staff we felt was very professional and accurate in every process we went through.
you can depend on Veterans United to work hard on your behalf to help make your dreams come true.
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Veterans United are pros. A one stop shop for buying a home.I was skeptical at first but every review i read online showed that they were legit. The whole process was smooth once I let them drive. After all, they are the pros. With the online app you stay updated at all times. Follow thier lead and you will be the happiest home owner around.
My first time buying a house, VU made it relatively easy throughout the entire process. Great people to have on your side!!
The most important thing for me was that my realtor and Jess communicated great.
Working
Glad Terry will be my permanent loan officer and will help me with any questions at anytime. Will refer veterans to him if the opportunity comes up. Thanks again Terry and Bridget and Justin!
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I highly recommend Veterans United and especially Mystle Schellhorn. The VA loan process can be cumbersome with all the documents that are needed to process this type of loan. Mystle has this process down to a science.
Don’t hesitate or have second thoughts, this are trustworthy people who you can count on. I was always treated with respect and dignity through the whole process. They will be there for you, no doubt.
I am grateful to be apart of the lighthouse program to be able to purchase my first home! The staff Billy and his team created a very smooth and easy process the entire time! I was able to close on a new home in just only 27 Days!!! Unbelievable!
Best customer service I have ever experienced! I was blown away by the whole process. Chance may just be the company President one day.
Very satisfied! We were able to close a week quicker than planned. We were a difficult case but they stayed on top of our application and got things done quickly and efficiently.
