Friendly and very patient during the whole process.
Michael my va rep was very informative in all matters. And assisted me through the whole process in which he expressed greatly by answering any questions I had during and after work hours. Which to me shows the outstanding professionalism of his character going above and beyond his assigned duties in order to help me a veteran. Would I recommend him and his team.
It was comforting working with an organization that specialized in VA Loans. They knew all the requirements and had all the answers to our questions.
Amazing company to work with. Very Thorough and very very helpful.
The only compliant (more of a suggestion for improvement) I have is to have 24/7 availability. it's nerve-racking as the buyer in a market which sees homes go on and off the market in less than a day... not to be able to reach the loan team.
More information upfront on total closing cost (an average, or something) would have been nice, but overall it was a good experience.
Kyle Bakker is absolutely wonderful. His knowledge, work ethic, client care, efficiency and personality are superior. Give Mr. Bakker a double raise. This is one employee you should never lose
Everybody I worked with was excellent
I would recommend using a local representative. You would be able to get more of a personal experience and get to know a face. Also, the rate may be lower. In our state the rate is 3% which I didn't know until the day we were suppose to close because we were moving from out of state. Make sure to research all of your options.
Response from Veterans United
Thank you for this feedback Joshua. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Veterans United does have local branches set up to meet with you face to face if they are in your area. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Same as above.
After some initial confusion as to who would be our loan officer and finding that the verbal quote was much lower than the actual quote we enjoyed our experience. I would suggest not giving a verbal quote as it is disappointing when you find that you are not going to qualify for a larger amount.
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We gave an overall score of 8 only because we felt a lack of cohesiveness between team members when it came to gathering our information and communication appeared laxed between team members at times. We will say that over all the hard work of the team did pull it together and our loan was processed in the time frame we requested. Each team member responded to emails/calls in a timely manner. Even in the confusion of it all they showed patience and understanding in regards to being first time buyers. We would recommend Veterans United Home Loans to future home buyers.
Everyone on the team was always courteous and professional. They were always available to ask questions and make me feel at ease. This was truly a. wonderful and stress free experience.
Yes, but no. VU is quick and close one a house in a 40 days which is amazing. But your rates are extremely high compared to other options.
