I kept telling them that the documents they were sending me were wrong. Victoria kept telling me "Sign it. we'll fix it in the final documents". They didn't. What are you going to do the day before closing when you find out that things you had been told would not be part of escrow are?
Response from Veterans United
Phyllis, thank you for your open and honest feedback. A member of our Client Advocate team is available to discuss your final documentation in greater detail. We understand that establishing an Escrow account to pay taxes and insurance may have been a point of contention during your loan process. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us
This was the 8th house I have purchased, bit was by far the. Smoothest Loan process of all of them. Also the first time I had used my Veterans benefit.
Underwriting process was a little bit nerve racking other than that, Matt and Kayla were outstanding great to work with and very patient.
I’ve actually already have done this and will continue to do so.
I did my homework on other companies for veterans and in the process came across this company. I am so glad that I did because of the extremely informative information that was readily available for veterans and extremely easy to understand. So to start I would say great marketing strategies.
Jill's effort was appreciated. Underwriting needs a basic math refresher.
Response from Veterans United
Thank you for sharing, Richard. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.
I was a bothered by the fact that I didn’t know how much I had to have for closing until the day before closing. I understand processes and procedures but I think this could have been addressed differently. Not mad at all but it would have relieved some pressure to know earlier
Johnny and his team where great. Thanks for everything.
Friendly and very patient during the whole process.
Michael my va rep was very informative in all matters. And assisted me through the whole process in which he expressed greatly by answering any questions I had during and after work hours. Which to me shows the outstanding professionalism of his character going above and beyond his assigned duties in order to help me a veteran. Would I recommend him and his team.
It was comforting working with an organization that specialized in VA Loans. They knew all the requirements and had all the answers to our questions.
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Amazing company to work with. Very Thorough and very very helpful.
The only compliant (more of a suggestion for improvement) I have is to have 24/7 availability. it's nerve-racking as the buyer in a market which sees homes go on and off the market in less than a day... not to be able to reach the loan team.
More information upfront on total closing cost (an average, or something) would have been nice, but overall it was a good experience.
Kyle Bakker is absolutely wonderful. His knowledge, work ethic, client care, efficiency and personality are superior. Give Mr. Bakker a double raise. This is one employee you should never lose
