We are happy that VU worked really hard to get us funded, but the process was really confusing.SUGGESTION
Once a potential buyer or seller qualifies Veteran' United services, then have Gavin (not sure of the position title) to review a checklist of what to expect during the journey i.e. time lines, paperwork, expectations, and an overview of the processes. We didn't know the process.So, we were just asked to sign documents 99.99% of the time that weren't really aware of what we were signing. We took the time to read it --when we could, but when we asked question we received the real estate response, which caused us to research the information online to learn for ourselves.Oftentimes, I did not feel like the responses to my questions were truly addressed and it was confirmed with our closing document.Overall, at a certain point we'd lost faith in the entire journey of owning our home .Although the team never gave up on us, clearer explanations and more patient, supportive communication would greatly improve the experience.Anne and Bri were awesome, but be mindful to show grace.Marie: We would have not did services with VU and I am happy that we were able to change loan officers.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback, John. I'm glad to hear your team stayed committed to helping you reach the finish line, but I'm sorry the journey left you feeling confused and uncertain along the way. Buying a home comes with a lot of moving pieces, and you deserve to feel informed and comfortable with each step, especially when it comes to understanding the documents you're being asked to sign.
I appreciate your suggestion about providing a clearer roadmap of the process from the beginning. Having a better understanding of timelines, expectations, and paperwork can make such a difference, and your feedback highlights how important it is to take the time to answer questions thoroughly. I'm sorry there were moments when you felt you had to find those answers on your own.
I'm grateful you shared both the positives and the challenges of your experience. I'd welcome the opportunity to learn more about your concerns and any questions that may still be unanswered. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The entire team was very helpful and the experience was great. I closed in 21 day. They made it so easy.
There were some hiccups, but Kollin and the rest of the team made every effort to make sure that they worked out at the end.
Love our new home! Thanks to Nick Berardini and the team at Veterans United.
It has been an outstanding experience dealing with Veterans United!
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With out veterans i would be in a bad situation and they helped me when I needed it so thank you
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Overall Rhonda, Miguel, and Alyssa did and amazing job. They were so attentive and were extremely flexible in helping us through the process even though we were out of state. I’ve been very satisfied with this process.
Both of my Loan officers were great and made the process quick and easy
What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.
This team is outstanding from Top to bottom. Very fluid management across the board. Thanks to all including: David S. Eli C Delaney the insurance guy whose name I don’t remember sorry and of course Alex and Paige Bond and the super star Greg Unthank.
Much love
This is the second time we have gone through Veterans United. This time and the last they have been outstanding and informative. They are always there to answer our questions and keeping the loan process moving.
Everyone on the team was outstanding!
They made it an easy an doable experience for me and my wife helps us along the way. They where thier to help navigate us on our first home purchase and we truly are great full for it.
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Great Service and the portal made the process very easy to understand and meet suspense.
Were very helpful and reassuring throughout the whole process
Everyone I worked with was able to be straight forward, answered all my questions and were very courteous throughout our the whole process. I thought this whole process would have been more stressful but the team made the buying and searching a breese.
