Jamie and her team was amazing. They answered all of my questions and were a big help
The beginning phase was great. Nathan was quick to answer my questions and phone calls. After the first few weeks, I could tell the tone had changed. I could sense an irritable attitude and hassle to answer questions. Once I was assigned the rest of my team, it went really downhill. No one was on the same page. One was telling me one thing, the other another. They failed to relay important information and documents to me due to "I forgot, I apologize." After that instance, the whole team was giving me nothing but attitude. They would only respond to my emails, in a timely manner I would like to mention, but the words they used were always assertive, demanding, and no questions asked. Very disappointing experience, and would never do it again.
Response from Veterans United
Hi Emmanuel,
It's disappointing to hear that what started as a positive experience became increasingly frustrating as your loan progressed. I'm glad Nathan was initially responsive and helpful, but I'm sorry that same level of support didn't carry through the rest of your journey. I can understand how receiving conflicting information, missing important updates, and feeling like your questions were met with impatience would leave you discouraged.
You deserve to feel respected, informed, and comfortable asking questions throughout the homebuying process. Even when responses are timely, the way information is communicated matters just as much. I hate knowing that your interactions with the team left you feeling this way, and I appreciate you bringing these concerns to my attention.
I'd welcome the opportunity to learn more about your experience and address any lingering concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I would absolutely recommend VU! They made me feel comfortable throughout the process and responded very quickly to any questions, comments or concerns!! This whole team including Blair is awesome!!!
You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
Without a doubt, Veterans United will always be my 1st stop when purchasing a home. The entire staff is 100% legit and was focused on my case. I was cleared tobpsw 3 weeks before my closing date...where else would this happen? This is my 2nd time using Veterans United and will never use anyone else.
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Very easy to work with, very professional. I would use again.
Everything was great, kept us in the loop at all times, and continued to guide us thru the proper channels. Made it easier
Jacob and everyone involved in the process were nothing short of amazing. Would definitely go with Veterans United again. Thanks
Listen. If you are serious about owning a home, Veterans United is definitely a preferred option, in my opinion. The steps it took to purchasing our home was frustrating to say the least. In my wife and I case, we were purchasing from our landlord, so a realtor wasn't necessary. However, gathering the necessary documents, coordinating with the different agencies like appraisals, home inspections, insurance, title company, and loads of paperwork, signatures, and questions are still very much a part of the process. Our team, Nick Holman, Courtney Gully, Francie Greene, and the rest of their supporting members were there from the first phone until the closing on our home. They fielded every question, listened to all of our frustration, guided us through the whole process step by step, and we're encouraging, patient, professional, and, most of all, very polite, friendly, and engaging whenever we were in contact with them. I mean they kept in touch by phone, text, and email. Even sent us mail. Who does that in this technology age? Seriously, they were the best team my wife and I could ask for in communicating with us and our landlord to make this dream a reality!! I highly recommend Veterans United to anyone who’s reading this review, or anyone who asks is this company for real. To our team, Nick Holman, Courney Gully, Francie Greene, and their supporting team members, thank you for everything! We can't say thank you enough. My wife, Valencia Long, and I now own our home!!!
Everything ran quickly at the start, slowed a bit in a minor fit and start, then picked up. Everything necessary was supplied quickly and responded to when dealt with. Quick response to questions and differing quotes, ideas and circumstances. Ultimately everything was completed within 2 days of target date
The whole team did a great job of keeping me in the loop and moving forwards. It was a well oiled machine! Thanks so much.
Derek was amazing, super responsive to me and the realtors team! We had one small hiccup and Derek went out of his way to correct the problem with no cost to us!
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Everyone involved in my home-buying experience treated me with dignity and respect. They were all very knowledgeable and answered my questions and if they didn't know, they always came back with answers.
They were also friendly and felt like people I hang out with.
They made what could have been a bad experience turn out to be good.
Love our new home! Thanks to Nick Berardini and the team at Veterans United.
Super quick to respond with my concerns and very helpful! Walked me through the process and answer all questions!
Great company to work with. Employees made the process from Application to close very smooth. Only reason I didn’t give a 10 was how long my process took.
