Our experience was great. The quick response and turn around time was impressive and questions were answered quickly. With the supportive process we were able to close 2 weeks quicker than estimated!
I absolutely love working with Justin. Using my VA Home Loan was such a smooth process and Justin helped us again to use the VA IRRRL. My wife stated this was the easiest process she has seen. I highly recommend using Veterans United as a Veteran myself.
Clint Dunlap was very knowledgeable and easy to work with. He explained things thoroughly and always gave me updates. Clint Dunlap should get a raise! He went above and beyond to get my loan to close on time.
I had an amazing experience and a pleasant road to achieving the house. Thanks for helping me achieving my goal of giving my kids their own home. I really appreciate everything you did for me and my family.
Katy and her team were very helpful throughout the refinancing process. Any questions I had were promptly answered and explained with detail. 10/10 would recommend!
You sent me an email that says my tax information is ready yet when i go to the website under documents there's nothing there.
Response from Veterans United
Hi Millard,
Thanks for calling this out. I’m sorry for the confusion. Getting a notification that something is ready and then not seeing it in your documents is frustrating.
I’d like to have our Client Advocate team take a look and help make sure you can access what you need. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Sheldon, Danielle and the team went above and beyond. No matter how difficult our information was to obtain, they helped us find a way. We would not have our home without them! They are genuinely the sweetest people I have ever had the pleasure of working with. I can not recommend them enough!!
Josh and his team are absolutely wonderful.
Tommy Purk made it possible for me to close in 3 weeks. Excellent work and very much appreciated.
We want to thank our team at Veterans United for making this dream possible. We are proud veteran home owners.
My team was efficient and detailed. Prompt to respond and very thorough.
I felt very supported through every step of the process and that’s super important as a first time homebuyer.
Very good work
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We worked with Liz Tilley and Brenda Kelly. They are an amazing team, we hit a lot of obstacles during this process and they were there every step of the way.
Very good professional friendly staff. Good Communication with texts emails and phone calls. Was always there to listening to my concerns and any questions I may have had. And answered any concerns and questions in a timely manner.
My name is Cliff Champlin my wife and I went through this process so easy the way this setup is with your to do lists they send you and everyone on our team kept in touch with us through the whole process, we can't thank them enough.
I was very nervous the team told me what I needed to do every step of the way it went so smooth.
Super easy
Working with Jake and Rachael was an absolute pleasure during our home buying process. Both were punctual with communication and kept us informed through the entire process. 10/10 recommend.
