Could not have asked for such wonderful service and patience during a complicated move/ pcs.
Additionally, Gerard and Joey Virga of Virga Realty in Panama City, FL. made the home finding experience a great one. Mr. Virga went out of his way to help us out with finding a home and helping us find temporary lodging while waiting on the loan approval and closing. I will recommend Virga Realty to anyone planning on moving to the Panama City area. They make it their mission to make sure you find the right home and one that you will be happy living in.
I would highly recommend the VA to others in the home buying process.
Thank you for the wonderful service you provided. You made the whole process easy to handle, the experience with your team was outstanding. Thank you
I have two major complaints:
1. The electronic document portal was not working for me (would not allow me to sign the docs) and no one from VU could provide me with any solutions. I submitted a trouble ticket and nothing came of it.
2. I felt as if I was pushing my loan officer for documents, answers, status updates, etc. In reality, I felt it should have been the other way around.
Alycea Lawson also helped with the process who helped gather some of the documents I needed to submit. She was extremely responsive with her emails, even over a weekend. My real estate agent works with her husband who is an idiot and quite possibly the worst driver in history. He did all the showings while she handled the rest. EVERY house we looked at he parked in the middle of the driveway not allowing me any space to park, even in a 2 car driveway. He makes a blind paraplegic Asian woman driver look like Jeff Gordon. That would be the one thing I would change about this entire experience.
Would like to thank Heidi for her help from beginning to end. She was very polite, knowledgeable, professional, and was able to answer all of our questions or concerns. She also put in the extra time working with the lender to get all required paper work and signatures needed to close in a timely manner. i would most definitely recommend Veterans United to others.
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Andrew was easy and pleasant to work with as well. Very knowledgeable and patient. These two gentleman are definitely an asset to Veterans United.
Helped with everything I needed and was always there to answer my questions no matter what time it was
I would recommend VU to everyone I know. I was very impressed and so very appreciative of all the help, support and outstanding customer service!
Keep up the professional and outstanding work.
Every person involved in the purchasing of my new home went above and beyond their job. I am happy that I chose Veterans United and hope to use their services in the future.
Again, I wish we would have known right away what we needed to have a certificate of eligibility from the VA. In the middle of the loan process, I was scrambling to get all the proper documentation from the military - and the closing date was coming quickly. You should make it a policy to tell your customers in the beginning of the process to get their documentation for the COE.
Other than that big headache (which thankfully didn't affect our loan!), the process went well and we are satisfied with Veterans United.
All I can say as difficult as this loan was everyone remained professional and the closing was a sucess
First of all thank you for everything. My only critical feedback would be the final underwriting process. It seemed that there were items that were identified late in the process that I thought would have been caught earlier in the process to eliminate much of the last minute scramble. That being said they were items that ultimately were my responsibility such as a tax lien (that was not even valid). All in all a great experience, just somewhat frustrating at the end.
I would like to Thank you Johnny Mitchell as well who extended his hand while Donna was out.
It would be helpful to know earlier that a well test is needed when purchasing a home with a private well. It takes weeks in Maine to complete this using a third party just to get the water to a lab...
Thank you from my family and I. You have made our first home buying experience a great one and we are very happy to have had the pleasure of working with Beth, Jimi, and the rest of the Veterans United team.