They were up front with every part of the process. Love the VU website, it made everything so easy to access and clearly states what paperwork you need to upload.
I love veteran United home loan.
I really enjoyed this home buying experience. My team was very professional and kept us informed throughout the entire process. I would recommend Veterans United to anyone trying to buy a home. Thank you all again.
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To begin with most realtors cringe when you say you are pre-approved on a VA loan. We were fortunate that our Agent was very familiar with not only VA loans but as luck would have it had worked with and highly recommended Veterans United. It was then that I told him I was making him the point of contact and it was then that the loan process went smoothly. Important that you have an agent that is very familiar with VA borrowing or you could run into some resistance and difficult process. I had purchased 2 homes with VA loans the last one 30 yrs ago before our current home, times have changed. The online process is wonderful and even better if you have a knowledgeable lender that doesn't just say they offer VA loans, they really do VA loans and that is all Veterans United does. I would highly recommend Veterans United over any other lender and no matter where you are at.
VU simply makes you feel appreciated for serving-not by words alone, but through the way they operate and interact with their clients. Our second experience with VU was just as positive as the first-if not more so.
Wow! Veterans United exceeded expectations at every step of the way during our recent home buying experience. We found them to be very honest, trustworthy, helpful, and considerate which were highly important elements to us. Big box companies like USAA warned us during the comparison shopping process of online retailers and a lack of personable customer service. This was absolutely not the case for Veterans United. I felt like I had 24 hour access to our agent via a variety of communications means. We didn't even need to introduce ourselves on the phone because we recognized incoming phone numbers and the sounds of one another's voice! I comparison shopped with three different companies and Veterans United provided THE BEST customer service of the three. The Veterans United electronic system was very easy to navigate and worked well despite a number of connectivity challenges on my end. Lance Nilson of Veterans United helped us overcome obstacles with ease, leading me to think that these normal home buying obstacles are merely expected small hurdles, or that Lance is some sort of super hero in disguise. He, and Veterans United, will certainly be our FIRST choice for future purchases. Thanks for bringing us Home Veterans United!!
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Veterans United was a pleasure to work with! EXCELLENT customer service! The whole process was very smooth and hassle-free. Casey Martin and his team were great to work with! True professionals.
When I first decided to purchase a home, for the very first time with it being in only my name, I’d anticipated frustration, confusion, constantly feeling uninformed. To my surprise I can say that I never felt any of those things! My experiences in the past with home buying as a couple has never been this smooth! The staff was fantastic every step of the way, answering any and all questions, including ones they’d answered for me before, and promptly returning all of my emails and phone calls! Kelly Foot and Vetrans United were recommended to me, and will be recommended by me! Thank you all for everything, and for helping make my first solo purchase such a positive experience!
The team I had at Veterans Unitied was Loan Officer Dawn Plank, Processor Mike Harrison and Jim McNeil in the Light House Program. This was my first home buying experience and they made it easy and simple as possible. They stayed in contact and kept me updated on what was going on throughout the process. When we ran into obstacles, they included me and we worked as a team to figure out what was the best plan of action to get the objective done. Solely because of this team and company design, I will definitely use Veterans United for my next home down the road. Dawn is the best loan officer ever!!!
