Everyone that I worked with was very knowledgeable and was very willing to work with me every step of the way. They were quick to respond, and had no problem answering my variety of questions.
Great Service
Great customer service and experience.
No doubt about it.
Excellent company to do business with. Quick and thorough at the same time.
My son will be looking in a little while after we both get settled here he was in the Marine Corp just got out in August Thank you all so much for helping make this a pleasant experience for me. Sharon
All questions were answered quickly and thoroughly. Very kind and courteous staff.
No additional comments
Working with Karen our lender was amazing!!! She got back to me minuets of getting off the phone to call me back with answers that I had asked her to find out for us! Polite. And very knowledgeable.
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Outstanding
Very pleasant efficient experience
My first experience with VU in 2014 was outstanding. This experience was terrible. I will say the Lighthouse program is great and got my credit score up. My loan was ignored for weeks and last minute nightmares every day. I was so disappointed.
I heard in my closing date that real estate agents have a really hard time with VA loan companies because it takes double the time. My experience was ok, the job got done, but after many headaches and problems communicating with my loan officer. He would be out of the office on vacation, for a wedding, sick, medical appointments, or gone for the day. His assistant never called back when left a message and picked up the phone 2 times out of 10. There is definetly room for improvement.
