Underwriting told me, Sunara Bushell, that all that was needed was proof that i was eligible to extend my student loans an additional year. We provided this. Underwriting then referred us to equifax Mortgage to confirm this which they did, however Equifax initially gave them faulty information and told them an inaccurate amount of monthly payment based on standard payment that would be made once student loans began repayment. I filed a claim against equifax because I have always been on an income based repayment plan not standard and the amount they gave was inaccurate. Equifax then corrected this error, and based on my income told Veterans loan that I would not have a payment even if I were to get off forbearance. Despite underwriting knowing that I qualify for additional forbearance and that I would not have a minimum due, they still refused to put me on the loan. We gave them everything they asked for, and if they knew no matter what was given to them in regards to my student loans, they would not accept me on the loan, they should have told us that from the beginning. Instead, I paid off one of my credit cards early per their request, and ultimately this was unnecessary.
Response from Veterans United
Thank you for this feedback, Sunara. A member of our Client Advocate Team is available to discuss these topics with you further. Delivering exceptional customer service is a commitment for each of us at Veterans United. While we cannot change the experience you've had; we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
Great for veterans....especially when you work with a team that knows what their doing.
Amazing service with personnel who were really genuine about my home buying service. Will definitely do business again in the future.
Veterans United was instrumental in making my home purchasing experience enjoyable. They kept me abreast of every step in the process and the kept my best interest as a veteran their main concern. I appreciate the time they dealt with me in purchasing my home.
As a first time home buyer. The overall experience was great. Everyone I dealt with was great.
I would highly recommend that any Veterans looking to purchase a home to contact Veterans United to find the best deal possible.
Ready to see for yourself?
Experience first-hand why 382,418 homeowners give us a perfect score!
Thank you Veterans United. We are glad we picked you to help us purchase our new home.
If you are a military family wanting to take advantage of your VA loan benefits, Veterans United is the place to go with! Our team was amazing and I felt like they went above and beyond for our family. As a first time home buyer we didn’t have much knowledge into buying a home. They made the process so easy and less stressful then I ever imagined. We appreciate everything, thank you Veterans Untied!
Mr. Lance was Amazing! He went above and beyond for our loan request. He was very professional and completed my loan from start to finish in record time. I own multiple properties and by far he was the easiest loan specialist I have ever worked within my 15 years of purchasing properties. He is a invaluable asset to Veterans United and I doubt anyone is as hardworking and dedicated as Lance. Thank you Lance and Ryan for making this possible. You're a Blessing for me and my family. You made what seem impossible a reality.
If you are looking to buy a home and you are a Veteran, please get in touch with Veterans United they made the entire process of purchasing a home worry free.
She was awesome and so was her team. Whatever questions I needed I got answered and in a timely manner. She came to the closing and was so pleasant. I would work with her and her team and would advise others to do so as well.
Made the whole experance a pleasure. Thank You
Blake was fantastic and extremely helpful always making himself a viable to help! Not but good things to say about my experience
