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8,315
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2
558
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398

Page 1134 of Unfiltered Reviews from Our Homeowners:

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5 / 5
Would Recommend
5 / 5
Would Recommend

Good job great work fantastic leadership and overall a grade A team. Thank you for all your hard work.

5 / 5
Would Recommend

THANK YOU ALL FOR SUCH A WELL DONE HOME BUYING PROCESS. MADE MY LIFE EASIER THROUGH IT ALL

4.5 / 5
Would Recommend

Alisha was REALLY great to work with.

4.5 / 5
Would Recommend

No further comments.

5 / 5
Would Recommend

They did an wonderful outstanding job on my home loan.

5 / 5
Would Recommend

Outstanding service

4.5 / 5
Would Recommend

I wish I'd better understood Veterans United's relationship with Carla. I would have parted ways with her very early on if I'd had a sense that I could. It seemed that she was assigned by V.U. and part of the deal?

I can't think of any single redeeming, let alone useful, interaction with Carla. I would much rather have gone through this process without a realtor than to have dealt with her. She didn't listen to me about the kinds of features I wanted in a house. She initially showed me houses well out of the $150K, even well over $200K. The houses she was interested in were all new builds. She did not seem to know the area well, and she did not seem at all interested in doing the research to find houses in my price range that were re-sells. She made it seem as if that were not a good option. I like the house I'm in now (a lot, actually!), but I would have preferred not to contribute to urban sprawl.

She was late for every meeting we had -- often 15 minutes late. She would come in, scold me in some way, tell whoever I was talking with -- the vice president of the building company, the builder's realtor, a woman at the title company -- "Oh, you must be new. I don't know you" in a way that completely interrupted whatever conversation I was having with that person. The people I was with were often long-time employees (20+ years) with significant status in their companies. She would try to put them on the defensive. The women would often try to explain ("I was on vacation 2 days last month when you did that closing; that's why I wasn't there"), and the men would look at her, deliberately ignore her question, turn back to me, and continue our conversation. I was so glad when they did ignore her. I found her behavior embarrassing, condescending, and over time, infuriating. I just didn't want her around and couldn't figure out what good it did to have her involved in any of the process. I found myself having to work around her to gather reliable information. She was a liability. It bugs me that she got paid -- and the commission was a few thousand, right?! -- for any work with me. I would be happy to pay Neil a commission; I want to honor people's time, effort, and good work. But it irks me that she would get a dime from this.

Everything -- and I do mean every little thing -- she told me from start to finish (from the first ride around to the final walk through) was wrong. She often seemed confused or she contradicted what she'd just told me, or what other people -- Will, Neil, etc., -- were telling me about the house, the lot, the loan, closing costs, etc.,. I ended up talking with other realtors to get trustworthy information at every stage in the process so I would know what to expect next and understand what my options were. I asked Carla, but she would either respond without answering my question -- even when I asked repeatedly-- or she would give me wrong info that Will or Neil or someone would later correct. I asked questions about the process, about negotiating, about timing, about closing costs, and she never gave me a straight answer. In fact, she often scolded me like a child and acted as if I were being ridiculous to even ask questions about anything. I felt like I needed to ask questions because I didn't always understand what was going on, and I didn't feel like I was in good hands with her.

One day I stopped by the house, about a week (?) before closing (June 15), and a realtor in the office let me in and casually asked, "Oh, have you ordered the gas meter yet?" I asked Carla about this and she told me I didn't need to do anything. A day or two later she told me I did need to call the gas company. But it was the gas meter that gets everything started. They couldn't do the walkthrough, and I couldn't do an inspection, etc., until the gas was running. The gas company told me it usually takes 2-3 days before they can even schedule an appointment on a new build because they have to create the entry in their system and then issue the call/appointment, and then get their guys to come out. They ended up doing it sooner, but that could have put closing off by a week or so. For me, it was okay, I had time, but most people don't when they're trying to move. It did mean that closing had to be pushed back and that my partner wasn't here when I closed, which was a little frustrating for us both.

Carla did introduce me to the neighborhood I am in now, but I chose to go back a different day without her so I could look at homes on my own. I didn't want to put up with her condescension any more than I absolutely had to. I found the home I'm in now without her, negotiated the deal with the builder's realtor and signed the contract without her. Maybe she did things behind the scenes; I have no idea. But I dreaded every interaction with her both because of her incompetence and because of her lack of respect for anyone. She made fun of people -- other realtors, people from Asian countries ("Orientals"), people who are overweight, homeless people (she even showed me two photographs of a homeless man washing his clothes in the street -- photos a friend of hers had sent as something to laugh at) -- every single time we were in the same room together. She would make remarks to the builder's realtor about another realtor, to the woman who was doing the closing at the title company about another woman working at the title company (saying the larger co-worker was lazy and mean, and asking me if I generally found that fat people are more lazy than skinny people). Good grief. It makes me mad now, just remembering all these things. She is not a person I would ever want to work with or be associated with in any way. She is hands down the worst service provider I can remember encountering in a long, long time.

4 / 5
Would Recommend
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4.5 / 5
Would Recommend
5 / 5
Would Recommend

This process was much simpler than I would have ever imagined due to the excellent customer service provider by your team. Thanks for helping me purchase my first home!

4.5 / 5
Would Recommend

I really enjoyed working with everyone in your office, my only suggestion would be to either only have one person working with each client or communicating better with each other. What I mean by this is I spoke with 3-4 different people and had to answer a lot of the same questions with each person. Honestly it wasn't a big deal and you guys were all so friendly I didn't mind, but just in case you wanted suggestions :). Thanks for all your help! You guys made the process great :).

5 / 5
Would Recommend
3.5 / 5

To clarify the comment on the Loan officer. When Gerrit called me to lock in an interest rate, it was clear to me that I would need more at the table then what would be considered approved funds from my account. In my opinion, he should have at least gone over the possible ways to bring those funds to the table. Maybe we wouldn't need it, (which we did) but when we did need it, I could have been ready, rather than scurrying around at the very last minute.

5 / 5
Would Recommend
5 / 5
Would Recommend

I want to thank all who was involved especially doug for helping obtain a house thanku

3.5 / 5
Would Recommend
3 / 5
Would Recommend
4.5 / 5
Would Recommend
3.5 / 5
Would Recommend

I want to thank my personal team for getting the job done and it was truly a team effort by everyone. Thanks

5 / 5
Would Recommend
3.5 / 5
Would Recommend
3.5 / 5
Would Recommend

Axel was great!!

4.5 / 5
Would Recommend
4 / 5
Would Recommend
0.5 / 5

We were quoted an initial rate of 3.75. Later, on the day before our first of many closings was scheduled we called to ask what the numbers were. There still were no approved numbers and it was at that point we were told the rate was now 4.6. The reason we were given for the change was clearly false claiming the interest rate changed because we were only putting 20% down, that the appraisal was missing information and was too low and on and on. None of that information was new. It was all in the original application.

The real reason we were misquoted was because it was not processed as a rental property. No one on our assigned team could do anything about it so I called John, Garrit's first line supervisor who also refused to offer any sort of compensation or reasonable explanation. After we worked through several more increasingly insulting exchanges based on your underwriter's issues we made it to closing.

On the day of closing I called to ask how much we needed to wire. No one called us to tell us what to do and it was five hours from closing! And, this was the second time we made it to closing day without any information! So, I proposed a plan to Garrit to just wire more than was needed. Eventually I just wired what I thought was enough which was 18K. Garrit called back and said to wire 15K but I had already sent 18K. It turned out 18K still was not enough. But, if I had not done what I did we still not have closed. Then I was informed we would get 4K back at closing. We got $300. Finally, this lack of information until the last minute wound up costing us an addition 2K because the way the contract read, we would get 25% back from our realtor fees based on veteran status. When the numbers were crunched later by your people it was discovered that we could not get that benefit based on other negotiations we made with the seller. Given more than 15 minutes with the real numbers we could have renegotiated with the seller to move some money around and walked away with 2K. So after all this even in the last few minutes working with you we lost another 2,000 dollars.

I'm an easy person to get along with so trust me when I say that as a 43 year old person this is one of two of the worst experiences I have ever had with a company. I would appreciate whatever you can do to try to make this right but do not expect that you will based on the past two months. I don't go out of my way to make life difficult for anyone but I have nothing but bad word of mouth to circulate about this experience. Thank you for the opportunity to provide this feedback.

Derek Knuffke
719-930-2065
dwknuffke@yahoo.com

5 / 5
Would Recommend

was an easy experience. I was told what was needed brought it had to fix a thing or two but overall a smooth process. It was easier than getting a car loan.

4.5 / 5
Would Recommend

The only issue we had was with underwriting wanting to confirm a previous job on short notice, and me and James had to jump through hoops to get someone there on the phone who could confirm I used to work there. (This was a previous employer, not the current employer)

Why does underwriting need to confirm a job I used to have, that was already confirmed that I used to work there hadn't changed since I quit working there.

3.5 / 5
Would Recommend
5 / 5
Would Recommend

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