The whole team got us to close within 30 days with ease. I work in banks and I've seen mortgages go sideways quickly. We were handled with professionalism and the app was amazing. Everything was easy to sign and all the paperwork was easy to upload. Would use them and recommend them to everyone I know.
This entire process was so pleasurable. I've read other 'first time home buyers' who's agents and loan team made the entire process a nightmare, and my experience has been the polar opposite. Smooth, clear communications, on top of things and super responsive.10 out of 10 highly recommend!
Veterans United made home buying so easy! As a first time buyer I was so nervous and anxious and my loan team really was so helpful and encouraging without being pushy. So happy with my decision to use veterans United!
Thank you all for sticking with us for the pass few years as we looked to find the perfect home for us the team was amazing.
Caitlin's customer service is truly exceptional. From our very first interaction, she demonstrated a level of empathy and understanding that is rare to find. She took the time to listen to our needs, providing thoughtful and considerate responses that showed she genuinely cared about our concerns.Her communication skills are top-notch. She kept us informed at every step, ensuring we felt heard and valued. Her responses were always timely, detailed, and helpful, making us feel at ease and well taken care of.What truly sets Caitlin apart is her empathy. She has a unique ability to understand and share the feelings of others, which made our interactions with her feel personal and meaningful. She went above and beyond to ensure our needs were met, often anticipating our questions before we even asked them.Caitlin's exceptional customer service and empathy made our experience with her a truly positive one. We cannot recommend her highly enough. If you're looking for someone who will treat you with respect, understanding, and genuine care, look no further than Caitlin.
I will use them in the future. I will refer everyone to them. I have so much good things to say I couldn't fit it in here.
Rachel king was never there when you needed her and sometimes didn’t return our calls
Casy Regan was also fantastic, I wished I worked with people like her on my job.
I never knew who I was working with and little to no explanation when things were changing and the underwriter was terrible
Response from Veterans United
Guillermo, we appreciate your honest review. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Buying our first house was a scary thought but VU put our minds at ease. We can’t wait to make memories in our first house!
Although getting the loan was hectic at times, it was most definitely worth it, and my loan officer assisted me through EVERYTHING!!! Thank you, Veterans United & Victoria McGhee for everything.
Honestly, this process was amazing. Stephanie and Brian did any and everything to make sure we were happy and knew what was going on. I had questions along the way and not only got answers but they answered what would have been the follow up question. Stephanie went to bat with the credit bureau right at the end as we were at closing and made it happen. Couldn't have asked for a better group of people to help us through this process. We will be using this team for every purchase moving forward. We will be obtaining some rentals in the future and while veterans united is an amazing company, I will use Brian and his team specifically and recommend that any other Vets looking to buy go with them. Any issues you think may come up, they seem to already have a plan for. Then a back plan and a double backup incase things keep coming up. Amazing team. Amazing people. Just real, down to earth, casual, "let's make it happen" bunch and I could not be any more happy with how things went. Thank you all for everything!
It was a difficult experience bc I had a lot of properties but Dalton and Joseph took care of me
The first contact I had was Nick, and he was fabulous! I was then transferred over the Brian. It took a few days before I heard from him, so I contacted Nick again, and he got us connected. At that point Brian did great. The whole process was a bit long, but I don't think it was anyone's fault. Just how it works. Thanks!
Slumlords check for Veterans United under their bed before going to sleep.Thanks for getting me out of that shituation
