Mason & Nathan were very easy to work with. Always there if needed.
We have worked with VU for our initial home purchase and 2 refi's and each experience has been amazing. Jake and Colin are awesome!
Outstanding team of people that worked for me and my family to get everything done in a timely manner.Can not say enough about Johnny Mitchell's team Thank you so much
Everything was easy to follow and communication was amazing. Anytime we had questions, they were asked. Couldn't have asked for a better loan team.
Lance Nilson was our representative and he made a long strenuous process for my family as stress free as possible. He always kept us informed and ensured that any documentation was submitted in a timely matter. He gave us his personal cell number and told us to call anytime (which we did). He made us feel like we were his only job and we appreciate it so much.
Very impressed with your professionalism and your ability to get things that i requested to me very quickly.
Veterans United Home Loans was a pleasure to work with. My husband and I were first time home buyers and they completely guided us through the whole process. Our loan officer, Carma Bittle, was amazing! She was always on top of it. She answered all of our questions and was very timely processing everything.
Extremely tedious and annoying process which is expected. Majority of the time I spoke with an individual who seemed as though she was new and unsure of answers, policies, requirements, home loan process, etc. Mistakes and oversights along the way.
Response from Veterans United
We appreciate the review Mary. While there is nothing we can do to change your experience we want to ensure other Veterans in the future do not run into the same issues. A member of our Client Advocate team is available for additional feedback if you wish to provide it.
The entire process was flawless. Very detail oriented. The staff kept me informed thru the entire process.
Sent email with my comments to the team of Karin, Austin, and Max. Everyone was great, ESPECIALLY Karin.
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There was an incident of a mistaken identify, if I may, where there was confusion of a previous client, who's loan was denied, being mistaken for us. The treatment received by us was an offensive situation where we were asked several times to provide our bank information repeatedly with no response. Until we came forward and explained which file we were under, the confusion continued. Don't know what that was about, but it was offensive, being that we were just in the office Friday, and this occurred on a Monday; and we were more than proactive submitting any and all documents we needed, efficiently, upon request. Other than that, our experience was very pleasant! The staff was more than helpful in their response time and explanations of documents and assistance to retrieve documents.
Brian and Jeremy were excellent. I don't think they could have made it a more smoother process.
