My experience dealing with Veterans United was A+ up until the last week. Once my file passed underwriting review it became difficult to get any timely responses. I found it very frustrating and poor that 2 days before closing my monthly payments go up $400/month. It was very unprofessional for that kind of miscalculation at the last minute. No one from Veterans United took accountability for that negligence but instead diverted blame to others. Veterans United showed NO compassion for the position that their miscalculation put my family into.
About one of the most personable and overtly friendly organizations I have ever had experience with.
Danielle always answered our questions quickly no matter the time.
Michael and Hannah was amazing
Ross is the man, Tim and Misty were awesome.
My entire experience with VU was excellent from start to finish. The team that was working with me kept me informed every step of the way.
Ryan Stoll and his team was the BEST, Thank you Pete&Cindy
The team that worked with me were the consummate professionals,Mike,Erin and Nathan are the best.Thry made the experience as smooth and painless as possible and they have earned our undying respect.
Great team who made sure I had been well informed about the full home purchase process
A very pleasant experience
The team was effecient and professional.
The VA appraisers were extremely slow and actually held up the closing process.
Detail oriented and extremely helpful and professional
I would not recommend Veterans United to my worst enemy.
Response from Veterans United
We appreciate the feedback Bernard. We see that you were able to speak about your experience with a member of our Client Advocate team. We want to ensure that your comments go to help Veterans United grow as a company and make other Veterans experience better in the future.
Being a online thing I was real skeptical about doing this . Jimmy gave me all his contact info but I was still scared to do this . Rest assured Jimmy made a very comfortable for me to do this and we proceeded on And I couldn't have asked for anything better.
I needed guidance and help as a veteran and single woman seeking to buy my first home. My first contact was Logan Kadolph and everything was all uphill from there. He was the best Loan Specialist!
