Shane Martin was always quick to respond when I had questions about my loan .
Outstanding customer service thanks so much Dave
Daniel and Lauren are super professional which made the process easy
Procrastination! Information provided weeks before closing was reviewed over 3 times without an outcome days before closing, and I didn't get to be at my closing due to travel.
Response from Veterans United
Hello John, we appreciate your feedback and understand that traveling near the end of the home loan process presents a unique opportunity for our teams to deliver outstanding service. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your comments to improve our service in similar situations down the road.
When I got to my new job, other new hires obtaining a VA loan with other banks were able to close solely on proof of employment. They didn't have to wait 2 weeks to close for a paystub. It made it extremely expensive to pay for 2 weeks of housing. I personally wouldn't recommend Veterans United for new hire employees.
The Veterans United team of Doug and Michelle were awesome to work with. Very easy and understanding of what to expect and processes. I would highly recommend this team to anyone looking for a VA loan.
Veterans United was very quick and efficient with my Refinanacing of my home loan. They answered all my questions and made sure to keep me informed throughout the entire process
Very organized process! You guys did a great job communicating and ensuring we were ready. Mahalo!
VU made the homebuying process a breeze! I couldn’t have had a more positive experience!
Professional, quick and painless.
I was already a home buyer with Veterans United, so I pretty much knew what to expect from them. They did their jobs in an efficient and professional manner. They made the journey much easier.
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Veterans United makes the loan and closing process so expedient and simple. From start to finish we remained ensured that we were not alone during our home-buying process.
Due to the fact that we were doing a refinance not a home purchase, it seems a lot of the steps were not necessary- although we realize the laws have probably changed.
