Everyone especially Ryan was great !!!
Very professional and quick to answer any questions or address concerns.
Any organization that can help me close successfully while keeping expected costs close and transparent is aces in my book.
Laura did an absolutely amazing job helping my wife and I with the home loan process. Her availability and communication with both myself and our realtor was literally on point. Honestly I don’t know how she ever has her own personal time with how much I communicated with her sometimes lol. My wife and I are super appreciative and will definitely recommend her/your company to anyone we know looking for a house.
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Very easy process with little to no confusion regarding the process.
Michael delivered on his promise to close earlier than anticipated. I would work with him again.
Lots of paper work, but good choices & options.
This is my second time financing with Veterans united and I'd do it again.
I liked all the informative videos
Super friendly staff, answered any questions I had, very personable and user friendly.
Lost paperwork, placing the information given in the wrong perspective, information that wasn't needed then was a top priority after when they told me it wasn't needed, person we started with disappeared other people assigned lack of consistency and service. The only good thing I can say is they got the job done eventually
Response from Veterans United
Hi James, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members has attempted to reach you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Only part I didn’t like was as soon as I entered a query for information I felt forced to go with Themis company. I wasn’t really able to search even though I am pretty certain I saw better interest rates.
Only thing I have to comment on is that I have talked to some other home buyers who used VU and had their appraisal fee waived waived so it seemed unfair that that wasn’t consistent but it also just might have been a unique situation. Overall good experience though.
Great and I will use them again for my next home.
OUTSTANDING is just about the only experience I can really say about Veterans United Home Loans
