The communication from Veterans United was not acceptable. I and my Realator did not find out till the day prior to closing that the date had changed. This was after 3 days earlier emailed closing was on that date. I had to send in the same documents multiple times during the process. If I had not been so close to closing I would have gone with a different company. When I called and left messages I did not get calls back for several days. When I emailed in documents I asked to be contacted if it was received and was not contacted. The checklist online was not updated if I emailed in documents. I was asked for my credit card info after already providing it and the appraisal charged out of my account. I asked in early February if I needed to do my taxes and was told no. The day prior to closing I was told I had to do my taxes and get them in. This delayed closing 8 days from what I had been told. If my Realator and I had not called we would not have know the closing was delayed. I took vacation that week to do all the paperwork and move and was unable to do anything that week.
The team was very professional and most of all warm and understanding. I would like to give recognition to my realtor, Ms Tracie Ruffolo who was so patience with us in which we established a bond😊. Also, Matt McDaniel our lender made everything smooth and simple. My husband and I very proud to be a family of Veterans United. Thank you all for what we have accomplish together.Charles & Sylvia Collins
Rob and his team are outstanding!
Highly professional. Very friendly
I would say very well done..
Derek and matt did everything possible to ensure we got the home of our dreams! They did above and beyond to ensure we got the loan.
Our team personally was wonderful. They were so quick with answering all my questions as a first time home buyer and worked so hard on our loan.
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It was fast and easy! Jill and Mark were excellent! They kept me informed through the whole process! Very satisfied with there professionalism!
Everyone on our team throughout the entire process was extremely helpful and patient, We are first time homebuyers so we had a lot of questions in order to understand what was going on. Everyone was easy to communicate with and responded very quickly. I felt in very good hands from start to finish, I had nothing but a great experience which put me at much ease knowing how understanding everyone was and patient they were and the level of knowledge.
Excellent service
Having access to the MyVU portal was invaluable in keeping up to date and keeping track of all necessary documents and tasks.
Very responsive, very easy, friendly staff!
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Super easy very friendly and helpful staff always there every step of the way
Wonderful.. I've been amazed how personal this process was even though I never actually met any of you. Professional and dedicated in every way. Thank you all.
Was surprised how easy the entire loan process went.
